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Open nowPosted 2 days ago

Discovery and Access Specialist

ETSU184 open roles

Where
TN, United States, United States
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Your applicationOpen nowDiscovery and Access SpecialistETSU · TN, United States, United States

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  4. CV RocketApplied on ETSU's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. ETSU postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 2 days ago

ETSU median: 19 days open

The posting

Job Description

Job Summary

Responsible to the Director of Innovative Technologies and Discovery Services, the Discovery and Access Specialist supports the library’s discovery systems, electronic resources, and web presence. The position resolves discovery and electronic resource tickets, troubleshoots access problems across library systems in coordination with vendors and library systems staff. It manages website content for currency, brand consistency, and accessibility compliance, keeps content and events consistent across the website, discovery layer, digital signage, social media, and calendar systems. The Specialist also serves as a liaison to library faculty on public-facing content, compiles electronic resource usage and department-level reports, documents procedures, and collaborates with all library departments on special projects that improve information discovery and delivery.

Knowledge, Skills, and Abilities

  • Knowledge of university organization, key personnel, policies and procedures.
  • Knowledge of current web accessibility compliance practices and methodologies, as well as the ability to stay current with the latest UI/UX trends.
  • Ability to create and revise content within a CMS; with working knowledge of HTML and CSS.
  • Knowledge and ability to use Microsoft Office applications.
  • Knowledge of current Windows operating systems.
  • Knowledge of Android and Apple mobile devices, including installing apps and configuring apps, network connections, and Web browser settings.
  • Ability to use audiovisual equipment for instruction/presentation.
  • Ability to demonstrate strong communication and listening skills; ability to interact effectively with diverse groups of people.
  • Ability to devise and use effective strategies to gather information and solve problems; researching and reasoning skills.
  • Ability to pay attention to detail.
  • Ability to organize, prioritize, and manage multiple tasks in a dynamic environment.
  • Ability to learn new tools, techniques, and systems.
  • Ability to work independently and prioritize tasks.

Required Qualifications

  • Bachelor’s degree in a relevant field and one year of experience in an academic setting, OR an equivalent combination of education and experience

Preferred Qualifications

  • Experience using library and content management systems (e.g., Ex Libris Alma and Springshare).
  • Proficient using data collection and analysis tools (e.g., Excel, Alma Analytics, Power BI, etc.).
  • Experience creating guides and tutorials (e.g. using Camtasia and LibGuides).

Compensation & Benefits

  • Job Family – IT Technician 3
  • Starting Salary: MR 7 Salary Schedules
  • For information on benefits please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

  • Non-Exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
  • Employment contingent on a satisfactory background check.

ETSU is an equal opportunity employer.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.

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