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Open nowPosted 33 days ago

1st & 2nd Level Support Specialist in Neo-Banking (m/v/x) Hotline & Backoffice

EURES job mobility portal467,691 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen now1st & 2nd Level Support Specialist in Neo-Banking (m/v/x) Hotline & BackofficeEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.4% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.4%7 days
  4. 15.4%14 days
  5. 34.3%30 days
This job: posted 33 days ago

EURES job mobility portal median: 6 days open

The posting

Generation Impuls zoekt versterking! Voor onze partner – een van de snelst groeiende neobanken van Europa, gevestigd in Amsterdam – zoeken we sterke profielen voor de Duitse markt. In deze rol ben je veel meer dan een klassieke klantenservice: je bent het visitekaartje van de bank, een probleemoplosser en de cruciale schakel tussen onze gebruikers en de techniek.

Taken In de 1st Level Support (Hotline, Chat & E-mail):

- Het directe contact: Je bent het eerste aanspreekpunt voor onze Duitstalige particuliere en zakelijke klanten. Je begeleidt ze bij de digitale onboarding, legt app-functies uit en helpt bij het instellen van hun account.

- Troubleshooting: Klanten nemen contact met je op vanwege verloren passen, vergeten pincodes of vragen over recente afschrijvingen. Je reageert snel, vakkundig en absoluut oplossingsgericht.

- KYC & Veiligheid: Je ondersteunt bij vragen over het identificatieproces (Know Your Customer) en biedt betrouwbare hulp bij geblokkeerde accounts of veiligheidswaarschuwingen.

In de 2nd Level Support & Backoffice:

- Complexe cases: Je pakt de tickets op die in de 1st level niet direct opgelost kunnen worden. Dit omvat gedetailleerd onderzoek naar betalingen (SEPA/SWIFT), chargebacks en onduidelijke transactiefouten.

- Schakelen met andere afdelingen: Je staat in direct contact met interne specialisten zoals Compliance, Fraud Prevention en IT, om diepgaande accountproblemen te escaleren en duurzaam op te lossen.

- Procesoptimalisatie: Je herkent terugkerende patronen, documenteert bugs netjes in het systeem en helpt proactief mee om onze interne FAQ’s en serviceworkflows verder te stroomlijnen.

Vereisten

- Talen: Je Duits is foutloos in woord en geschrift (C1/C2) en je spreekt vloeiend Engels. Al onze interne bedrijfscommunicatie en de softwaresystemen zijn in het Engels.

- Ervaring: Je hebt aantoonbare werkervaring in een klantgerichte omgeving (Customer Care, Support, Backoffice) – idealiter in de financiële sector, e-co

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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