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Open nowPosted 36 days ago

Advisor Veiligheidsbouwstenen - Vlaamse Overheid - NL

EURES job mobility portal314,718 open roles

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowAdvisor Veiligheidsbouwstenen - Vlaamse Overheid - NLEURES job mobility portal · Halle-Vilvoorde, Belgium
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 36 days ago

The posting

  • Jij kiest voor veiligheid en service Als ondersteuner van de veiligheidsbouwstenen ben jij een cruciale schakel in het waarborgen van digitale veiligheid binnen de Vlaamse Overheid.
  • Je helpt interne medewerkers en partners bij vragen over toegangsbeheer, loketten en toepassingen.
  • Je bent het eerste aanspreekpunt en zorgt ervoor dat incidenten en vragen correct en efficiënt worden behandeld.
  • Je bent een betrouwbare partner: communicatief sterk, oplossingsgericht en technisch onderlegd.
  • Je neemt zelf proactief contact op om een dossier verder op te volgen, zodat elke melding correct wordt afgehandeld
  • Dankzij moderne tools en duidelijke procedures kan je professioneel en gestructureerd werken.
  • Behandelen van binnenkomende meldingen via telefoon, e-mail en ticketingtools.
  • Registreren en opvolgen van incidenten en vragen volgens vastgelegde procedures.
  • Escaleren naar tweede/derde lijn of gespecialiseerde teams indien nodig.
  • Proactief opvolgen van dossiers en zorgen voor correcte en tijdige afhandeling.
  • Je zorgt dat jouw kennis doorstroomt naar het contactcenter door het aanpassen, of aanmaken, van scripts in de redactieomgeving.
  • Je past bestaande interne procedures aan, of schrijft nieuwe interne procedures uit waar nodig in confluence
  • Je neemt initiatief om briefings en trainings te organiseren voor de collega’s.
  • Werken in een hybride omgeving: vanuit onze vestigingen Diegem, thuis of op locatie in Brussel.
  • Communicatief sterk met oog voor detail, naar zowel de klant als de eigen teamleden.
  • Elkaar constructieve feedback kunnen geven, zodanig dat jullie al team alleen maar sterker worden.
  • Technische affiniteit: je kan vlot werken met digitale tools en begrijpt basisprincipes van IT-veiligheid.
  • Uitstekende kennis van het Nederlands (mondeling en schriftelijk), Frans is een pluspunt maar geen must.
  • Analytisch en probleemoplossend ingesteld, stressbestendig en nauwkeurig.
  • Zelfstandig werken en verantwoordelijkheid nemen voor dossiers.
  • Bereidheid om minstens 2 maal per week naar Brussel te verplaatsen.
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