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Open nowPosted 11 days ago

Agents première ligne Helpdesk Homebanking (m/v)

EURES job mobility portal314,718 open roles

Where
Antwerpen, Belgium
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Your applicationOpen nowAgents première ligne Helpdesk Homebanking (m/v)EURES job mobility portal · Antwerpen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 11 days ago

The posting

Pour notre client bien connu KBC (24+), nous recherchons des collaborateurs Customer Care pour Daily Banking.

Quelles seront vos taches ?

  • Ce poste a deux missions principales, à savoir la promotion de la digitalisation et l'accompagnement des clients.
  • Vous êtes responsable de la réception en première ligne des appels entrants.
  • Au moyen de questions ouvertes vous définissez le problème et recherchez une solution appropriée.
  • Pour les problèmes et réclamations non courants, vous pouvez vous informer au sein d’un collègue spécialisé, votre formation, le site Teams, le chatbot Daisy et le GPS digital.
  • Tous les aspects de nos services sont abordés par vous avec un esprit critique et constructif, avec les intérêts du client au premier plan à tout moment.
  • Un développement personnel continu et une bonne connaissance de KBC Mobile et Touch sont indispensables. Nous proposons 4 semaines de formation pour cela.
  • La satisfaction client est une priorité pour vous. Vous optez toujours pour une réponse rapide et correcte, grâce à laquelle le client reçoit une réponse/solution à sa question.

Notre collaborateur Customer Care idéal remplit les conditions suivantes :

  • Vous êtes orienté client, vous aimez les contacts avec les clients et vous êtes empathique.
  • Vous avez une excellente connaissance du néerlandais et une très bonne connaissance du français, tant à l'oral qu'à l'écrit. Des langues supplémentaires telles que l'allemand ou l'anglais sont une valeur ajoutée.
  • Vous êtes communicatif ; vous réussissez à transmettre l'information de manière claire. Vous savez recevoir et traiter les réclamations de manière efficace.
  • Vous êtes avide d'apprendre, vous maîtrisez facilement une nouvelle option dans KBC Mobile ou Touch.
  • Vous voyez le changement comme un défi et une opportunité.
  • Vous maîtrisez les processus digitaux actuels et futurs (KBC Mobile, Kate, Touch, Payconiq...).
  • Vous avez une passion pour la recherche de solutions et aimez travailler avec des instructions et des procédures.
  • Avant tout, vous êtes un joueur d'équipe. Vous aimez travailler au sein d'une équipe soudée.
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One press. We do the rest.

  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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