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Open nowPosted 18 hours ago

AGO Call zoekt: Incasso Customer advisor-Gent

EURES job mobility portal370,340 open roles

Where
Gent, Belgium
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Your applicationOpen nowAGO Call zoekt: Incasso Customer advisor-GentEURES job mobility portal · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 18 hours ago

EURES job mobility portal median: 3 days open

The posting

Voor een toonaangevend verantwoord incassobureau in Gent werven wij een customer advisor aan.

Het bedrijf is actief over heel Europa met 20 verschillende sites. In de site van Gent werken 100 medewerkers en is vlot bereikbaar vanuit het station Sint-Pieters.

Als customer advisor behandel je eerstelijnsklantencontacten via verschillende kanalen en correspondeer je. Je doel is om klanten te motiveren om hun achterstallige betalingen op te pakken en om bij betwistingen de juiste informatie door te geven aan tweedelijns ondersteuning.

Indien je over de volgende competenties beschikt, ben jij onze kandidaat !

Empathy: Je onderhoudt mondelinge communicatie (inbound en outbound telefonie) en schriftelijke contacten (via e-mail en brief) met klanten van onze opdrachtgevers, volgens de hoogste kwaliteitsstandaarden. Je benadert klanten op een empathische manier en biedt ondersteuning waar nodig.

Dedication: Je streeft naar productiviteitsniveaus en performanceniveaus die voldoen aan de verwachtingen, gemeten aan de hand van de aantallen contacten (inbound/outbound/correspondentie) en het inningsresultaat per maand.

Solutions: Je zorgt voor een kwalitatieve behandeling van dossiers en streeft naar klantentevredenheid, waarbij je klanten begeleidt naar de beste betaaloplossingen in overeenstemming met de wetgeving. Je denkt proactief na over oplossingen om de dossiers te verbeteren en de inkomende correspondentie te verminderen.

Ethics: Je handelt in overeenstemming met normen en waarden en waarborgt de privacy van klantgegevens. Je houdt je strikt aan de GDPR, zowel bij de verwerking van persoonlijke informatie als in de omgang met klanten, collega\'s en opdrachtgevers. Een ethische en professionele benadering is voor jou vanzelfsprekend.

Ervaring inbound telefonie is een vereiste.

Vloeiend Nederlands en Frans, zowel mondeling als schriftelijk.

Je woont in of rondom regio Gent vanwege bereikbaarheid.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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