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Open nowPosted 52 days ago

AGO Office: Software Quality & Testing Engineer

EURES job mobility portal110,373 open roles

Where
Gent, Belgium
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Your applicationOpen nowAGO Office: Software Quality & Testing EngineerEURES job mobility portal · Gent, Belgium

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  2. 3.3%3 days
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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 52 days ago

The posting

For our client, an international leader in high-tech machine building and coating technology, we are looking for a Software Quality & Testing Engineer with a strong affinity for customer support. In this pivotal role, you will bridge the gap between software development and real-world application, ensuring the stability and reliability of a complex industrial software platform while actively scaling our support activities.

Software Support & Troubleshooting

  • Analyze, reproduce, and resolve incidents across test, staging, and production environments to minimize implementation risks for our clients
  • Investigate logs, error messages, and system behavior to identify root causes
  • Distinguish between software bugs, configuration issues, data discrepancies, and user inquiries
  • Maintain a prioritized list of improvement opportunities to focus the team on high-impact fixes
  • Communicate clearly with clients regarding status updates, explanations, and practical workarounds
  • Take full ownership of issues from the initial report through to resolution and validation

Quality Improvement, Testing & QA Tooling

  • Translate recurring or critical support cases into robust test cases and regression scenarios
  • Validate bug fixes and perform targeted regression and smoke tests
  • Contribute to automated tests for C#/.NET backend services and Angular frontend applications
  • Utilize various testing approaches, including unit, integration, end-to-end, and contract testing
  • Work with UI and E2E frameworks such as Cypress, Playwright, or Selenium
  • Support non-functional testing, including performance and reliability checks

Collaboration & Continuous Improvement

  • Act as a "reality check" from the customer's perspective in engineering and quality discussions
  • Contribute to improvements in logging, diagnostics, and overall product usability
  • Maintain and improve support processes, guidelines, and documentation for known issues
  • Participate in international deployments and commissioning projects (approximately 15% travel)
  • Participate in a standby rotation (1 week out of 3) for urgent out-of-hours support
  • Several years of experience in software testing, quality engineering, or software development
  • Strong knowledge of C#/.NET (backend) and experience with modern web applications (Angular is a plus)
  • Familiarity with test automation, CI/CD pipelines, and container environments (e.g., Kubernetes)
  • Strong analytical mindset with the ability to translate complex customer problems into testable scenarios
  • A clear communicator who is quality-driven, pragmatic, and comfortable in client-facing roles
  • Willingness to participate in a 1-in-3 standby rotation for urgent support
  • Readiness to travel internationally (approx. 15% of the time) for on-site commissioning
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