The posting
Responsibilities
- Deliver functional and technical support to business users on the LabWare platform.
- Create and manage incident tickets using ServiceNow to ensure timely resolution.
- Perform root cause analysis on production incidents to identify and mitigate underlying issues.
- Handle master data resolution and ensure functional alignment between SAP and LabWare.
- Translate technical challenges within digital methods into actionable insights for the system administrators.
- Monitor system errors proactively to identify trends and prevent recurring incidents.
Requirements
- You have 1+ years of experience in application support, specifically focused on LIMS or laboratory digital tools.
- You possess professional experience working with LabWare.
- You bring strong analytical capabilities to diagnose and resolve complex technical problems.
- You're customer-oriented with the ability to communicate technical information clearly to non-technical users and remain calm under pressure.
- You are fluent in French with a professional working knowledge of English.
Nice to Haves
- Prior experience working within a GMP regulated environment.
- Functional knowledge of ServiceNow for incident management.



