The posting
Business Process Analyst Rijswijk , Netherlands Function ICT Job type Hybrid Working hours 36 - 40 Job Summary In many process analyst roles, the job ends when the model is done. Here, that's where it starts. Are you someone who can look at the data behind a process and understand how it actually performs? Do you challenge assumptions and use data to identify opportunities for improvement? Then you'll recognize yourself in this role. At Kiwa, understanding how processes perform in practice is essential to creating consistency and driving improvement across more than 30 countries. As part of Kiwa's global ERP transformation, we are building one standard way of working. The modelling gives us the foundation. The data tells us where to go next. If this sounds like the way you approach process improvement, this could be the role for you! About the role As a Business Process Analyst, you'll model Kiwa's business processes and work with stakeholders across the globe to keep them accurate and useful. You'll join a team of six analysts within the BPM team. Together we map and govern Kiwa's processes across multiple countries. Your main focus will be Lead-to-Cash. Most of your time goes into modelling. During rollouts, you'll facilitate workshops and build BPMN models, working closely with process owners and functional consultants to make sure what we document reflects what actually happens. Between rollouts, you'll keep those models current and support the countries that use them. Where process mining data is available, you'll use it to check the models against reality and spot where processes slow down or deviate. It adds a useful second lens to the modelling work, and it'll grow as the practice matures. So you'll need to be comfortable talking to senior stakeholders in different countries, and structured enough to turn those conversations into clear, consistent models. Affinity with data analysis is a plus. What you'll do: - ...



