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Open nowPosted 34 days ago

Coördinator Support

EURES job mobility portal314,718 open roles

Where
Groot-Rijnmond, Netherlands
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Your applicationOpen nowCoördinator SupportEURES job mobility portal · Groot-Rijnmond, Netherlands
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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 34 days ago

The posting

4,4 uit 5 op basis van 170+ beoordelingen Coördinator Support MiGuide Als Coördinator Support geef je leiding aan een team en ben je verantwoordelijk voor de kwaliteit, bezetting, planning en verdere ontwikkeling van de afdeling. Over MiGuide MiGuide helpt mensen met overgewicht en obesitas naar een gezondere leefstijl. Wij combineren leefstijlbegeleiding, medische zorg en digitale ondersteuning, binnen zowel vergoede zorg als directe zorgtrajecten. VaDe supportafdeling is het eerste aanspreekpunt voor deelnemers, klanten, verwijzers en collega's, met vragen over aanmelding, planning, administratie, facturatie en betalingen. Functie Coördinator Support Als Coördinator Support ben jij: - HBO werk- en denkniveau met enkele jaren ervaring in support, klantenservice of operations. - Ervaring met het aansturen van of coördineren van een team, incl. planning, roosters en capaciteitsvraagstukken. - Sterke communicatieve vaardigheden, mondeling en schriftelijk, en gevoel voor toon en zorgvuldigheid in klantcontact. - Een gestructureerde, praktische en oplossingsgerichte werkwijze, met rust bij drukte en besluitvaardigheid. - Digitale vaardigheid, ervaring met systemen, dashboards en kan meedenken hoe we processen kunnen vereenvoudigen en automatiseren. Jouw rol bij MiGuide Als Coördinator Support geef je leiding aan een team van ongeveer 12 supportmedewerkers en ben je verantwoordelijk voor de kwaliteit, bezetting, planning en verdere ontwikkeling van de afdeling. Je stuurt het team aan en springt zelf bij waar nodig, bij drukte, complexe vragen of nieuwe werkwijzen . Wat je doet - Dagelijks leiding geven aan het supportteam, inclusief inwerken, begeleiden en beoordelen van medewerkers. - Planning, roosters, taakverdeling en bezetting van de afdeling regelen, inclusief bewaking van budget en formatie. - De kwaliteit van klantcontact via telefoon, mail en andere kanalen bewaken en werkafspraken en processen helder houden. - Knelpunt...

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