The posting
Customer Account Specialist Date: Oct 2, 2026 Location: Almere, NL, 1322 CE Company: Kraton Make a +Difference at Kraton! At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Account Services team at our Almere location. The Customer Account Specialist plays a dynamic role within the Account Services Department, supporting end-to-end Supply Chain Order-to-Cash processes. This position is responsible for supporting B2B customer accounts, processing and tracking orders, and addressing a wide range of internal and external inquiries to ensure seamless service delivery and customer satisfaction. Key Responsibilities Relationship Management - The Account Specialist is primarily responsible for supporting the onboarding of new customer accounts and maintaining strong relationships with assigned existing accounts. This role involves close collaboration with customers and sales to understand specific needs, deliver effective service solutions, and ensure high levels of satisfaction. Key responsibilities include accurate order processing, order management, and ongoing maintenance of customer master data. Communication and Support - Interact directly with clients through emails, managing customer portals, CRM databases, and managing orders via SAP ERP systems. Manages purchase orders, order changes or inquiries, and contributes to sales revenue. This role will support accounts via order management through multiple systems (e.g. SAP, CRM, customer portals, and tracking sites). Seeks process improvement opportunities and sharing new ideas with the team. - Monitors and analyzes daily reports and dashboards to ensure accuracy across the Order-to-Cash (OTC) process, resulting in a 99% invoice accuracy rate and reduced processing errors. - Collaborates cross-functionally with logis...



