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Open nowPosted 72 days ago

Customer Care Agent

EURES job mobility portal283,410 open roles

Where
Tournai-Mouscron, Belgium
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Your applicationOpen nowCustomer Care AgentEURES job mobility portal · Tournai-Mouscron, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 72 days ago

The posting

Als Call Agent ben je verantwoordelijk voor het bieden van een efficiënte, klantgerichte en technisch correcte ondersteuning aan gebruikers van Itsme. Je behandelt voornamelijk inkomende e-mails en helpt klanten bij technische vragen of problemen rond toegang, accounts, instellingen en verificatieprocessen.

Dankzij jouw technische inzicht analyseer je problemen snel en vertaal je complexe situaties naar duidelijke en begrijpbare instructies. Je begeleidt gebruikers stap voor stap doorheen applicaties en instellingen, steeds aangepast aan hun technisch niveau.

Jobinhoud

  • Klantencontact & ondersteuning
  • Beantwoorden van inkomende e-mails van gebruikers
  • Klantgericht communiceren over technische problemen en oplossingen
  • Gebruikers begeleiden bij technische stappen, instellingen en verificatieprocessen
  • Uitvoeren van outbound calls bij complexe of onduidelijke situaties
  • Communicatie afstemmen op het technisch niveau van de gebruiker

Analyse & dossierbeheer

  • Technische problemen analyseren zoals login-, activatie- en toestelproblemen
  • Foutmeldingen en gebruikerssituaties correct interpreteren
  • Werken met verschillende tools en systemen om problemen te onderzoeken
  • Registreren, opvolgen en beheren van tickets
  • Escaleren van dossiers wanneer nodig

Probleemoplossing & technische ondersteuning

  • Technische issues zelfstandig oplossen volgens bestaande procedures
  • Oorzaken van problemen identificeren en verbanden leggen
  • Veiligheids- en verificatieprocedures correct toepassen
  • Proactief meedenken over structurele verbeteringen en terugkerende problemen

Administratie & kwaliteit

  • Technische dossiers correct verwerken en documenteren
  • Zorgvuldig omgaan met gevoelige en vertrouwelijke gegevens
  • Efficiënt schakelen tussen verschillende systemen en tools
  • Waken over kwaliteit, nauwkeurigheid en correctheid in elke case
  • Sterke communicatieve vaardigheden, zowel schriftelijk als telefonisch
  • Klantgerichte instelling en oplossingsgerichte aanpak
  • Sterk technisch inzicht en analytisch denkvermogen
  • Ervaring met of affiniteit voor digitale toepassingen en technologie
  • Gebruikers duidelijk kunnen begeleiden in technische processen
  • Gestructureerd, nauwkeurig en kwaliteitsgericht werken
  • Stressbestendig en efficiënt kunnen werken onder druk
  • Snel nieuwe systemen en tools kunnen aanleren
  • Teamplayer met een vlotte samenwerking ingesteldheid
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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