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Open nowPosted 44 hours ago

Customer Care Medewerker

EURES job mobility portal314,718 open roles

Where
Overig Groningen, Netherlands
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Your applicationOpen nowCustomer Care MedewerkerEURES job mobility portal · Overig Groningen, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 44 hours ago

The posting

Winparts.nl logo Customer Care Medewerker - Hybride - - Groningen , Groningen , Nederland - Customer service Vacature details Solliciteren Functieomschrijving Hoe maak jij onze klanten blij? Als Customer Care Medewerker ben jij hét aanspreekpunt voor onze klanten. Of het nu gaat om advies, een bestelling of een retour: jij zorgt voor een snelle, duidelijke en vriendelijke oplossing via telefoon, e-mail, chat of WhatsApp. Jij begrijpt wat de klant nodig heeft en denkt proactief mee. Dankzij jouw inzet voelt de klant zich gehoord én geholpen. Zo zorg jij ervoor dat onze klanten met vertrouwen bij Winparts blijven terugkomen. De grootste uitdaging Winparts wil in 10 jaar tijd 10x groeien en uitbreiden naar 9 Europese landen. Dat betekent méér klanten, méér vragen en nóg hogere verwachtingen. Jij speelt daarin een belangrijke rol. Door elk klantcontact professioneel en klantgericht af te handelen, draag je direct bij aan onze klanttevredenheid en groei. Jij ziet kansen om processen te verbeteren en deelt jouw inzichten met het team. Samen zorgen jullie voor een steeds betere klantbeleving. Wat ga je doen? Als Customer Care Medewerker: - Beantwoord je klantvragen over advies, bestellingen of retouren via telefoon, e-mail, chat en WhatsApp; - Zorg je voor een snelle, correcte en klantgerichte afhandeling van elkcontactmoment; - Leg je klantcontacten zorgvuldig vast in het Winparts-systeem; - Bewaak je afgesproken KPI's op het gebied van kwaliteit en klanttevredenheid; - Volg je procedures en werkinstructies nauwkeurig op; - Signaleer je structurele verbeterpunten en bespreek je deze met je teamlead; - Escaleer je complexe vraagstukken naar een specialist; - Ondersteun je nieuwe collega's en deel je actief kennis binnen het team; - Handel je volgens onze kernwaarden: Be the expert, Show you care, Drive growth, Stay curious & Keep it real. Vereisten Waarom jij het verschil maakt Jij bent klantgericht, communicati...

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