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Open nowPosted 23 hours ago

Customer Experience Representative

EURES job mobility portal552,729 open roles

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowCustomer Experience RepresentativeEURES job mobility portal · Halle-Vilvoorde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.5%14 days
  5. 33.7%30 days
This job: posted 23 hours ago

EURES job mobility portal median: 6 days open

The posting

As a Customer Experience Representative, you will be the primary point of contact for a portfolio of B2B customers and play a key role in delivering an outstanding customer experience.

Working closely with sales, operations, logistics and finance teams, you will ensure smooth order processing while proactively supporting commercial activities and continuous improvement initiatives.

Client Details

Our client is an internationally renowned industrial organization and market leader in innovative technical solutions for customers across Europe, the Middle East and Africa. To support its continued growth and customer-centric strategy, the company is looking for a Customer Experience Representative to strengthen its EMEA Sales & Operations team.

Description

As a Customer Experience Representative, you will be the primary point of contact for a portfolio of B2B customers and play a key role in delivering an outstanding customer experience.

Working closely with sales, operations, logistics and finance teams, you will ensure smooth order processing while proactively supporting commercial activities and continuous improvement initiatives.

Customer Relationship Management

  • Manage and follow up a dedicated portfolio of customers across the EMEA region.
  • Act as the first point of contact for customer inquiries and service-related matters.
  • Build strong customer relationships and ensure a high level of customer satisfaction.
  • Handle customer claims, returns and complaints professionally and efficiently.
  • Gather relevant customer and market feedback and share insights internally.

Order Management & Sales Support

  • Manage the complete order-to-delivery process.
  • Follow up on orders, backorders and delivery schedules.
  • Prepare and follow up quotations in collaboration with the Account Managers.
  • Provide customers with accurate information regarding pricing, lead times and product availability.
  • Support the sales pipeline and contribute to achieving business targets.
  • Monitor service performance and customer agreements.

Process Improvement & Operations

  • Identify opportunities to improve customer service processes and operational efficiency.
  • Collaborate closely with logistics and operations teams to optimize transport, packaging and order flows.
  • Contribute to digitalization and continuous improvement initiatives.
  • Ensure compliance with internal procedures and quality standards.

Financial Follow-up

  • Support the monitoring of outstanding customer payments.
  • Collaborate with finance teams regarding credit limits, payment conditions and invoice-related matters.
  • Minimum 3 to 5 years of experience in Customer Service, Sales Support, Order Management or Inside Sales.
  • Experience within an international B2B environment is a strong plus.
  • Knowledge of ERP systems (SAP is an advantage).
  • Fluent Dutch and English
  • Proactive and able to work autonomously.
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