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Open nowPosted 14 hours ago

Customer relations expert - first line support, front office

EURES job mobility portal370,340 open roles

Where
Turnhout, Belgium
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Your applicationOpen nowCustomer relations expert - first line support, front officeEURES job mobility portal · Turnhout, Belgium
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 14 hours ago

EURES job mobility portal median: 3 days open

The posting

Vivaldis Office zoekt een Office assistant- Customer relations expert - first line support, front office

Belangrijk? Bellen, aanspreekpunt klanten schrikt je niet af! ☎️

Samen met je team beman je de first line. 💪🏻

Waar moet je zijn? Oevel

Specialisatie: Transport

Takenpakket

  • Draaischijf en aanspreekpunt van de klant (mail/telefoon)
  • Samen met je team ben je een geoliede machine!
  • Heel veel bellen, customer relations schrikt je niet af! Werkverdeling mbt klantdossiers, vragen over ledigingen, klachten, ... (ook minder leuke)
  • Ondersteuning algemene admin: Contracten, data input, aanmaak nieuwe klanten, aanpassingen, bestellingen aanpassen, ...
  • Klantendossiers beheren en ervoor zorgen dat de ophalingen bij de klant vlot verlopen
  • Begeleiden en advies aan klant doorheen het proces
  • Vragen beantwoorden: Klanten en particulieren te woord staan over het huren, plaatsen of wisselen van containers (zoals afzetcontainers of rolcontainers).
  • Meldingen registreren: Binnenkomende telefoontjes, mails of tickets over bestellingen en leveringen netjes noteren en opvolgen in het systeem.
  • Eerste hulp bij het klantenportaal: Klanten ondersteunen bij het gebruik van de digitale platforme omgeving (zoals inlogproblemen of het opvragen van weegbonnen en facturen).
  • Doorverwijzen (escaleren): Complexe technische of logistieke problemen (zoals specifieke planningconflicten of weegbrug-issues) doorsturen naar de juiste tweede lijn of planningsafdeling
  • Bachelor denkniveau
  • + 2 jaar ervaring in een soortgelijke rol (aanspreekpunt , first line, sales support, ...)
  • Je bent nauwkeurig en je weet van aanpakken
  • Je neemt initiatief en probeert probleemoplossend te denken
  • Je kan zeer goed zelfstandig werken, maar werkt ook graag in team
  • MS Office / ERP heeft voor jou geen geheimen
  • Je wil meegroeien met de firma
  • Een gezonde dosis humor kan je wel appreciëren
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