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Open nowPosted 8 days ago

CUSTOMER SERVICE | 4/5e mogelijk!

EURES job mobility portal314,718 open roles

Where
Brugge, Belgium
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Your applicationOpen nowCUSTOMER SERVICE | 4/5e mogelijk!EURES job mobility portal · Brugge, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Klaar om jouw talenkennis en klantgericht talent in te zetten in een rol waar service écht een mindset is en geen afdeling?

Als Customer Care Officer ben jij het aanspreekpunt voor klanten en zorg je ervoor dat elke vraag de juiste opvolging krijgt. Je combineert een passie voor klantenservice met een nauwkeurige administratieve aanpak en een vlotte samenwerking met interne teams. Van bestelling tot levering en retour: jij bewaakt het overzicht en zorgt voor een positieve klantervaring.

  • Je beantwoordt klantvragen via telefoon en e-mail, waarbij je ongeveer 70% Frans en 30% Nederlands gebruikt.
  • Je beheert klantendossiers van A tot Z in het ERP-systeem en zorgt voor een correcte en tijdige opvolging.
  • Je stemt regelmatig af met de logistieke dienst en sales om afwijkingen, problemen of specifieke klantvragen efficiënt op te lossen.
  • Je informeert klanten proactief over levertermijnen, vertragingen, wijzigingen en andere zaken die hun bestelling beïnvloeden.
  • Je verzorgt de administratieve verwerking van bestellingen, creditnota’s en andere klantgerelateerde documenten.
  • Bij elke interactie streef je naar uitstekende klantenservice. Je denkt mee, communiceert helder en zoekt naar oplossingen die werken voor de klant én de interne organisatie.
  • Voor jou stopt klantgerichtheid niet bij het beantwoorden van een vraag: je neemt verantwoordelijkheid en zorgt ervoor dat klanten zich gehoord en geholpen voelen.
  • Er is vloeiende communicatie in Nederlands en Frans (beide vloeiend beheersen). Andere talen zijn een pluspunt.
  • Schoolverlaters met een bachelorsdiploma komen zeker ook in aanmerking.
  • Ervaring in customer service is een troef, maar geen must mits het bezitten van een hoger diploma.
  • Je bent sterk in prioriteiten stellen, overzicht bewaar je en je denkt oplossingsgericht.
  • Teamgericht en verantwoordelijk ingesteld zijn je troeven.
  • Bovenal : je hebt een hart voor klantenservice!
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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