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Open nowPosted 15 days ago

Customer Service Coördinator

EURES job mobility portal268,966 open roles

Where
Maaseik, Belgium
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Your applicationOpen nowCustomer Service CoördinatorEURES job mobility portal · Maaseik, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

Ben jij klantgericht, technisch sterk en goed in plannen en organiseren? Vind je het leuk om problemen te analyseren én samen met een team naar de juiste oplossing te zoeken? Dan is deze functie als Customer Service Coördinator iets voor jou!

Als customer service coördinator ben je het eerste aanspreekpunt voor klanten wanneer er zich een probleem of defect voordoet aan hun keuken of maatkast. Je zorgt ervoor dat elke servicevraag correct wordt opgevolgd en zo snel mogelijk wordt opgelost.

Jouw taken

  • Je bent het eerste aanspreekpunt voor klanten bij vragen, problemen of defecten.
  • Je luistert naar de klant en probeert problemen waar mogelijk telefonisch op te lossen.
  • Wanneer een interventie nodig is, maak je de nodige productie- en/of bestelbonnen op.
  • Je beoordeelt of een herstelling onder garantie valt of betalend is.
  • Bij betalende herstellingen stel je een duidelijke offerte op en volg je het akkoord van de klant op.
  • Je plant en coördineert de werkzaamheden van de servicetechniekers.
  • Je stemt de planning af op de gemaakte afspraken met klanten.
  • Je volgt de serviceaanvragen nauwgezet op en zorgt voor een snelle en correcte afhandeling.
  • Na een betalende service bezorg je de nodige documenten aan de boekhouding.
  • Je werkt nauw samen met verschillende interne afdelingen om klanten optimaal verder te helpen.
  • Je bent klantgericht, communicatief en servicegericht.
  • Je denkt in oplossingen en houdt ervan om problemen uit te pluizen.
  • Je bent zowel technisch als administratief sterk.
  • Je kan goed plannen, organiseren en prioriteiten stellen.
  • Je werkt nauwkeurig en hebt oog voor detail.
  • Je functioneert goed in teamverband, maar kan ook zelfstandig werken.
  • Je bent flexibel en houdt het hoofd koel wanneer meerdere vragen tegelijk binnenkomen.
  • Ervaring in een technische omgeving, interieur- of meubelbouw is een pluspunt
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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