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Open nowPosted 3 days ago

Customer Service & Customs Coordinator | West-Flanders Area

EURES job mobility portal270,805 open roles

Where
West-Vlaanderen, Belgium
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Your applicationOpen nowCustomer Service & Customs Coordinator | West-Flanders AreaEURES job mobility portal · West-Vlaanderen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

Our client is a long-established industrial manufacturer with production sites in Belgium and abroad, supplying high-performance chemical solutions. Supported by private equity investors, the organisation is evolving from a traditional setup towards a more modern, performance-driven operating model. The company is located in the North of the province of West Flanders.

Jobomschrijving

The Customer Service & Customs Coordinator will:

  • Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
  • Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
  • Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
  • Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
  • Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
  • Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
  • Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.

The Customer Service & Customs Coordinator we are looking for has:

  • At least 3 years of experience in customer service, order management, logistics coordination and/or customs within an international B2B environment.
  • A genuine customer-centric mindset and the ability to build strong relationships with both customers and internal stakeholders.
  • Experience working with ERP systems (SAP is a strong asset).
  • Knowledge of customs processes and international trade compliance requirements.
  • Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
  • Fluency in Dutch and English; French and/or German are considered an advantage.
  • The flexibility and adaptability to thrive in a changing environment and support process improvements.
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