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Open nowPosted 44 hours ago

Customer Service Expert

EURES job mobility portal314,718 open roles

Where
Brugge, Belgium
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Your applicationOpen nowCustomer Service ExpertEURES job mobility portal · Brugge, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 44 hours ago

The posting

Als Customer Service Medewerker maak je deel uit van het Customer Service & Projects team en word je aangestuurd door één of meerdere Customer Service Managers.

Het is de bedoeling dat jij de Customer Service Managers gaat assisteren. Dit houdt in dat je verantwoordelijk bent voor de coördinatie van alle logistieke activiteiten , VPC activiteiten en terminal activiteiten .

Een greep uit jouw takenpakket en verantwoordelijkheden:

  • Zorgen voor een optimale samenwerking en coördinatie tussen alle betrokken afdelingen inzake planning en (contractuele) afspraken met de klant.
  • Voorkomen en oplossen van courante problemen ter ondersteuning van de Customer Service Managers, medewerkers en klanten.
  • Toezicht houden op correcte verwerking van de gegevens in het systeem.
  • Opvolgen van bestaande trafieken & processen en actief meewerken aan de ontwikkeling van nieuwe trafieken.
  • Communiceren (intern en extern) over leadtimes, te behalen KPI’s alsook over klachten van interne en externe klanten.
  • Inbound (forecase) en outbound (leadtimes) informatie analyseren.
  • Aan de hand van KPI’s en afspraken met de klant een proactieve communicatie voeren naar de klant.

Voor de functie customer service expert zoeken wij iemand die de volgende troeven kan voorleggen:

  • Je beschikt over een bachelor- of masterdiploma of gelijkwaardig door ervaring.
  • Grondige kennis van MS Office voor de programma's Excel en Word.
  • Vlotte kennis van Nederlands, Engels en Frans.
  • Interne programma's zoals Webportal, Terminal Operating System en Survey Applicatie worden intern aangeleerd door je collega's.
  • Bij voorkeur heb je kennis van logistieke processen (terminalflows, gate, shunting, vpc,...).
  • Je bent communicatief en een administratieve duizendpoot.
  • Proactief, hands-on en zelfstandig.

Hiervoor zoeken ze iemand die echt klantgericht aan de slag gaat, want klantvriendelijkheid en open communiceren zijn hier belangrijk.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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