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Open nowPosted 51 days ago

Customer Service Manager

EURES job mobility portal123,805 open roles

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowCustomer Service ManagerEURES job mobility portal · Halle-Vilvoorde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 51 days ago

The posting

Als Customer Service Manager neem je de leiding over een enthousiast team binnen een dynamische internationale transportomgeving. Je bouwt aan een afdeling waar klantbeleving, proactiviteit en operationele excellentie centraal staan.

Je brengt duidelijke processen, een heldere structuur en een sterke end‑to‑end visie op de logistieke keten. Tegelijk behoud je de flexibiliteit en hands‑on mentaliteit die vandaag het verschil maakt. Je bent een coach, een verbinder en een operationeel expert: iemand die medewerkers laat begrijpen hoe hun acties de volledige keten beïnvloeden — van planning tot levering — en hen stimuleert om klanten proactief te informeren en te begeleiden.

Jouw verantwoordelijkheden

Customer Centricity & Klantbeleving

  • Ontwikkelen en implementeren van een duidelijke customer service visie.
  • Verhogen van klanttevredenheid door proactieve communicatie en opvolging.
  • Creëren van een cultuur waarin medewerkers klantverwachtingen herkennen, begrijpen en overstijgen.
  • Opzetten van KPI’s rond klantentevredenheid, responstijden en servicekwaliteit.
  • Fungeren als escalatiepunt voor complexe klantendossiers.

Team Leadership & Coaching

  • Dagelijkse aansturing van het customer service team.
  • Coachen, begeleiden en ontwikkelen van medewerkers.
  • Versterken van ownership, verantwoordelijkheidsgevoel en samenwerking.
  • Uitbouwen van een cultuur van continue verbetering.

Procesoptimalisatie & Structuur

  • In kaart brengen, documenteren en implementeren van efficiënte procedures en werkinstructies.
  • Introduceren van uniforme werkmethodes en duidelijke verantwoordelijkheden.
  • Detecteren van inefficiënties en initiëren van verbetertrajecten.
  • Bewaken van kwaliteitsstandaarden binnen de afdeling.

Operationele Kennis & Expertise

  • Opbouwen en delen van diepgaande kennis van transportprocessen en netwerkstructuren.
  • Zorgen dat medewerkers de volledige end‑to‑end logistieke keten begrijpen.
  • Vergroten van inzicht in de impact van beslissingen op klanten, partners, operations en financiële resultaten.
  • Nauwe samenwerking met Operations, Planning, Sales en internationale partners.
  • Je bent een coachende leider die mensen laat groeien.
  • Je werkt gestructureerd, brengt rust en duidelijkheid.
  • Je denkt klantgericht, oplossingsgericht en vooruit.
  • Je hebt affiniteit met logistiek, transport of supply chain.
  • Je combineert strategisch inzicht met een hands‑on mentaliteit.
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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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The numbers game

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