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Open nowPosted 46 hours ago

Customer Service Manager - Kallo - Industriële Logistiek

EURES job mobility portal314,718 open roles

Where
Sint-Niklaas, Belgium
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Your applicationOpen nowCustomer Service Manager - Kallo - Industriële LogistiekEURES job mobility portal · Sint-Niklaas, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 46 hours ago

The posting

Onze klant is een toonaangevende industriële dienstverlener die complexe logistieke en operationele oplossingen aanbiedt aan klanten binnen een sterk gereguleerde omgeving. Het bedrijf is gevestigd in de Waaslandhaven en heeft een sterke focus op veiligheid, kwaliteit en duurzaamheid.

Jobomschrijving

Als Customer Service Manager zal je verantwoordelijk zijn voor:

  • Leiding geven aan de Customer Service afdeling en coachen van de Teamleader en medewerkers
  • Verhogen van klanttevredenheid door continue optimalisatie van processen, dienstverlening en communicatie
  • Beheren van klachten, claims, KPI-rapportages en facturatiecontroles
  • Stimuleren van samenwerking tussen Customer Service, Sales, Operations en andere interne stakeholders
  • Toezicht houden op douane-, accijns-, certificerings- en complianceprocessen
  • Ondersteunen en implementeren van operationele en administratieve verbeterprojecten
  • Actieve rol opnemen binnen veiligheid, milieu en audits

Je fungeert als bruggenbouwer tussen de verschillende afdelingen in het bedrijf en werkt nauw samen met de Sales Director.

  • Je beschikt over een ruime ervaring als leidinggevende in een Customer Service afdeling
  • Je beschikt over een bewezen track record als bruggenbouwer
  • Je beschikt over sterk ontwikkelde people management vaardigheden en coacht, ontwikkelt en motiveert je Customer Service Team
  • Ervaring binnen logistiek, terminalactiviteiten of opslag/overslag is een sterke troef
  • Je combineert analytisch vermogen met een sterke klantgerichtheid en met oog voor procesverbetering
  • Je kan je vlot uitdrukken in het Nederlands en het Engels, kennis van andere talen is een troef
  • Je draaft je visie rond Customer Service actief uit en neemt je collega's mee in veranderingstrajecten
  • Je bent resultaatgericht, gaat op zoek naar verbeteringen met een actieve focus op samenwerking
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