The posting
Vivaldis Office is looking for a Customer Service Officer for our client in Hasselt. Our client is specialised in incident management and roadside assistance. Feel free to take a look at the vacancy! If you have any questions, you can reach us by phone on +3211 94 81 56.
Your duties as a customer service officer will include:
- You'll respond to incoming phone calls and mails;
- You'll gather the necessary information and check it's accuracy and completeness;
- You'll provide the needed technical support and communicate with the workshops;
- You'll update all the involved parties;
- You'll monitor the agreements;
- You'll follow the contract-related issues up and respect the imposed deadlines.
As a customer service officer you can recognise yourself in the criteria below:
- Preferably you have gained a first experience in customer service;
- You can easily work with the computer, especially with MS Office;
- You're a social person with strong communication skills;
- You have attention to detail and are stress-resistant;
- You work organised and have great organizational and time management skills;
- You must speak fluently Dutch/Polish/English OR Polish/ German/ English OR English/German/Dutch OR French/ German/ English
- You work the weekend + Friday shift OR during the week. You work 40 hours/ week between 07.00-22.00h.



