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Open nowPosted 79 days ago

Customer Service Naverkoop

EURES job mobility portal161,556 open roles

Where
Antwerpen, Belgium
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Your applicationOpen nowCustomer Service NaverkoopEURES job mobility portal · Antwerpen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 79 days ago

The posting

Functieomschrijving

In deze functie als Customer Service Naverkoop ben je de eindverantwoordelijke voor het internationale claimbeheer van een Belgisch designmerk. Je bent de cruciale schakel tussen internationale B2B-dealers, de kwaliteitscontroleurs en de interne technische specialisten, waarbij je operationele trends in productkwaliteit vertaalt naar structurele procesverbeteringen.

  • Je start binnengekomen kwaliteitsclaims zelfstandig op, onderzoekt de grondoorzaak van het probleem en zorgt voor de volledige administratieve en logistieke afhandeling (inclusief retourstromen en creditnota's).
  • Je fungeert als het vaste, diplomatieke aanspreekpunt voor internationale B2B-klanten en dealers, waarbij je hen in het Nederlands, Engels of Frans proactief en oplossingsgericht te woord staat.
  • Je schakelt nauw met kwaliteitscontroleurs en productiespecialisten om producttechnische issues snel te begrijpen en de juiste interne opvolging te garanderen.
  • Je analyseert binnengekomen claims en klachtengegevens in Excel om terugkerende patronen te identificeren en proactief kwaliteitsverbeteringen voor te stellen.
  • Je brengt de interne serviceprocessen in kaart, signaleert commerciële opportuniteiten en stuurt de werking van de naverkoopdienst actief bij voor een hogere klanttevredenheid.

Profiel

  • Je hebt minstens 4 jaar ervaring opgebouwd in een internationale B2B-omgeving, bijvoorbeeld binnen customer service, after sales of een commerciële binnendienst (ervaring in retail of handel is een grote voordeel).
  • Je beschikt over een Bachelor werk- en denkniveau, kunt logisch redeneren en weet data in Excel snel om te zetten naar bruikbare inzichten.
  • Je bent communicatief sterk, en kan je vlot uitdrukken in het NL en ENG. FR is een pluspunt.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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