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Open nowPosted 2 days ago

Customer Service Officer | januari 2027 - juni 2027

EURES job mobility portal314,718 open roles

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowCustomer Service Officer | januari 2027 - juni 2027EURES job mobility portal · Halle-Vilvoorde, Belgium

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

Vilvoorde - Bij VTM, VTM GO, Qmusic, JOE en Willy maken we televisie en radio voor onze kijkers en luisteraars. We houden dan ook graag de vinger aan de pols bij ons publiek. Het Audiovisuele Customer Service Team speelt daarin een belangrijke rol. Zij monitoren wat er over de verschillende zenders leeft en reageren op vragen of bezorgdheden van onze kijkers en luisteraars. Zo vormen zij de brug tussen ons publiek en de interne diensten binnen DPG Media. Kan jij je hier helemaal in vinden? Lees dan snel verder!

Jouw taken - Je volgt vragen en opmerkingen van onze kijkers en luisteraars op. Je doet dit via mail, via social media (Facebook, Twitter, Instagram, ...) en in mindere mate via telefoon. - Je monitort wat er leeft op social media, bijvoorbeeld bij de start van een nieuw programma. Je rapporteert dit vervolgens aan de interne stakeholders. - Je stelt Q&A’s op voor kijkers en luisteraars en houdt deze up-to-date. - Je bent, indien nodig, aanwezig op liveshows en andere evenementen zodat je de vinger aan de pols kan houden en meteen kan reageren op de vragen van kijkers en luisteraars thuis. - Je bent flexibel en in shiften werken schrikt je niet af.

Profiel

- Je bent empathisch en servicegericht. - Je hebt een zeer goede kennis van sociale media (TikTok, Facebook, Instagram, X, ...). - Je hebt een gezonde interesse voor media (met nadruk op tv en radio). - Je hebt een zeer goede kennis van het Nederlands, zowel mondeling als schriftelijk. - Je hebt een vlotte pen en bent creatief met taal. - Je bent een teamplayer. - Je bent assertief en stressbestendig. - Je bent discreet, diplomatisch en klantvriendelijk. - Je bent loyaal. - Je bent flexibel.

Aanbod

- Je werkt afwisselend in shiften tussen 8u00 en 22u30. De planning wordt ruim op voorhand meegedeeld. - Je werkt afwisselend ook in het weekend en op feestdagen. Je presteert dan een halve dag, maar kiest in functie van de noden van de dienst wanneer je deze inplant. - Je komt terecht in een dynamisch, tof team en bent hét uithangbord van DPG Media en de audiovisuele merken. - Na een doorgedreven opleiding ben je in staat zelfstandig én in team te werken. - Een mooi verloningspakket, aangevuld met extralegale voordelen.

#DPG Media België

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