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Open nowPosted 13 days ago

Customer Service Planner

EURES job mobility portal101,182 open roles

Where
Roeselare, Belgium
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Your applicationOpen nowCustomer Service PlannerEURES job mobility portal · Roeselare, Belgium
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

Ben jij administratief sterk, hou je graag het overzicht en krijg je energie van klantencontact? Combineer je graag planning, administratie en opvolging in één functie? Dan kan deze rol als customer service officer iets voor jou zijn.

Functie omschrijving

  • Je staat in voor de administratieve verwerking en opvolging van onderhoudscontracten en houdt alle gegevens correct en up-to-date.
  • Je volgt de planning van de onderhoudscontracten nauwgezet op en zorgt ervoor dat deadlines en afspraken tijdig worden nageleefd.
  • Je bewaakt contractuele afspraken en onderneemt proactief actie wanneer verdere opvolging nodig is.
  • Je bent het vaste aanspreekpunt voor klanten voor vragen rond hun onderhoudscontract.
  • Je zorgt voor een duidelijke en professionele communicatie en houdt klanten op de hoogte van de verdere planning en uitvoering.
  • Je stemt intern af met de betrokken collega's zodat geplande werkzaamheden vlot kunnen worden uitgevoerd.
  • Je behoudt het overzicht en signaleert tijdig wanneer planningen, afspraken of dossiers extra aandacht nodig hebben.
  • Je beschikt over een bachelordiploma.
  • Je hebt ervaring binnen een administratieve functie en hebt affiniteit met planning.
  • Je werkt planmatig en gestructureerd en weet ook bij verschillende lopende dossiers het overzicht te bewaren.
  • Je bent proactief en wacht niet af wanneer je merkt dat iets opgevolgd of bijgestuurd moet worden.
  • Je denkt analytisch en zoekt graag naar oplossingen wanneer zich een probleem voordoet.
  • Je kunt zelfstandig werken, maar vindt een goede samenwerking met collega's minstens even belangrijk.
  • Je bent klantgericht en communiceert op een professionele en duidelijke manier.
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