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Open nowPosted 9 days ago

Customer Service & Planning Officer B2C

EURES job mobility portal275,566 open roles

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowCustomer Service & Planning Officer B2CEURES job mobility portal · Halle-Vilvoorde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 9 days ago

The posting

Zaventem | Customer Service & Planning Officer | NL-FR | B2C Klantenservice | Tot €3.500 bruto

Over de organisatie Onze klant is een internationale speler die innovatieve oplossingen biedt binnen waterbehandeling. Vanuit hun vestiging in de regio Zaventem combineren zij de stabiliteit van een grote groep met de familiale sfeer van een KMO. Je komt terecht in een financieel gezonde organisatie waar medewerkers vaak jarenlang actief blijven. Tegelijk is er volop ruimte voor initiatief, verantwoordelijkheid en persoonlijke groei.

Jouw functie

Voor het customer serviceteam zijn wij op zoek naar een Customer Service & Planning Officer die het aanspreekpunt wordt voor particuliere klanten. In deze rol combineer je klantencontact, planning en administratie. Je bent verantwoordelijk voor de planning van onderhoudsbeurten en interventies van servicetechniekers en zorgt ervoor dat klanten steeds snel en professioneel worden verder geholpen.

Je takenpakket bestaat onder andere uit:

  • Telefonisch beantwoorden van vragen van particuliere klanten.
  • Inplannen van onderhoudsafspraken, interventies en servicebezoeken.
  • Beheren en optimaliseren van de agenda's van servicetechniekers.
  • Opvolgen en verwerken van inkomende aanvragen.
  • Correct administratief verwerken van klantendossiers en interventies.
  • Behandelen van klachten en zoeken naar gepaste oplossingen.
  • Afstemmen met techniekers en interne collega's om een efficiënte dienstverlening te garanderen.
  • Prioriteiten stellen en snel inspelen op last minute wijzigingen.

Je bent het grootste deel van de dag telefonisch in contact met klanten. Daarom is het belangrijk dat je energie haalt uit klantcontact en ook in uitdagende gesprekken steeds professioneel en klantgericht blijft.

Jouw profiel

  • Je spreekt vlot Nederlands en Frans. Kennis van het Engels is een pluspunt.
  • Je beschikt over sterke communicatieve vaardigheden en een klantgerichte ingesteldheid.
  • Een diploma is geen vereiste; jouw maturiteit, denkniveau en motivatie zijn belangrijker.
  • Een eerste ervaring binnen customer service, planning of dispatching is een troef.
  • Ook gemotiveerde junior kandidaten komen in aanmerking.
  • Je bent stressbestendig en behoudt het overzicht in een dynamische omgeving.
  • Je kan professioneel omgaan met klachten en moeilijke klantengesprekken.
  • Je bent administratief sterk en werkt nauwkeurig.
  • Je schakelt vlot tussen verschillende taken en prioriteiten.
  • Je bent zelfstandig, oplossingsgericht en neemt verantwoordelijkheid op.
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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