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Open nowPosted 26 days ago

Customer Service Representative

EURES job mobility portal314,718 open roles

Where
Groot-Rijnmond, Netherlands
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Your applicationOpen nowCustomer Service RepresentativeEURES job mobility portal · Groot-Rijnmond, Netherlands

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 26 days ago

The posting

Customer Service Representative | French As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for: - Serve as the primary point of contact for B2B partners across Europe, managing all enquiries via phone and email, including order processing, complaint resolution, and special projects. - Build and maintain strong, long-term relationships with both internal and external stakeholders, working closely with sales teams and business partners to ensure a high level of service. - Manage the end-to-end order process using SAP and Excel, monitoring order status, product availability, and delivery timelines to ensure accurate and timely fulfilment. - Provide partners and B2B customers with detailed product information, proactively addressing enquiries and identifying appropriate solutions to meet their needs. - Monitor existing processes, identify opportunities for improvement, and implement innovative solutions to increase efficiency and enhance the customer experience. - Work effectively with vendor portals and internal systems to manage partner requirements and ensure accurate and timely processing of information. - Collaborate with internal departments, including Accounts Receivable and Marketing, to resolve issues, support business needs, and ensure smooth cross-functional communication. - Handle customer complaints and complex enquiries professionally, taking ownership of issues through to resolution while maintaining strong commercial relationships. - Provide day-to-day support to B2B clients and partners across Europe, ensuring a consistently high level of service for both internal and external customers. - Apply strong commercial and customer-focused skills within a B2B environment, contributing to partner satisfaction, business retention, and overall commercial objectives. - Higher professional education or equivalent experience - Good command of English and French - ...

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