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Open nowPosted 17 days ago

Customer Service Specialist

EURES job mobility portal314,718 open roles

Where
Aalst, Belgium
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Your applicationOpen nowCustomer Service SpecialistEURES job mobility portal · Aalst, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

Parttime - Vrijdag & zaterdag - 08u30-17u - Ninove

Als customer Service Specialist versterk je ons team in een vast 2-dagenstelsel op vrijdag en zaterdag. Je bent het eerste aanspreekpunt voor onze klanten en zorgt ervoor dat hun bestellingen en leverlingen vlot verlopen.

Binnen Fresh gaat het snel: wat vandaag besteld wordt, moet vaak vandaag nog geleverd worden. Dat maakt jouw rol cruciaal binnen onze dagelijkse werking. Je houdt het overzicht, schakelt snel wanneer iets anders loopt dan gepland en zorgt ervoor dat onze klanten steeds correct en tijdig geïnformeerd zijn.

Samen met je collega's vorm je de schakel tussen onze klanten, Internal Sales, Expeditie, Supply Chain en extreme partners. Met jouw proactieve aanpak, heldere communicatie en oplossingsgerichte mindset zorg je elke dag opnieuw voor een uitstekende service.

Jouw verantwoordelijkheden:

  • Je beheert en volgt bestellingen van A tot Z op en zorgt voor een correcte verwerking in SAP. Je volgt nauwgezet op of bestellingen tijdig binnenkomen en neemt proactief contact op met de klanten wanner dit niet het geval is.
  • Je bent het eerste aanspreekpunt voor klanten bij vragen over bestellingen, leveringen, tekorten en klachten.
  • Je behandelt klachten, onderzoekt klantvragen en gaat samen met de betrokken interne diensten op zoek naar de best mogelijke oplossing.
  • Je beschikt bij voorkeur over een bacheloropleiding en/of relevante ervaring binnen Customer Service, Sales Supprt, Order Management of een vergelijkbare administratieve klantgerichte functie.
  • Je communiceert vlot in het Nederlands en Frans, zowel mondeling als schriftelijk.
  • Goede kennis van MS Office
  • Je werkt nauwkeurig en gestructureerd en hou het overzicht in een snel veranderende omgeving.
  • Je bent proactief en oplossingsgericht: je neemt zelf graag initiatief.
  • Je communiceert vlot met verschillende stakeholders en weet snel de juiste mensen te betrekken.
  • Ervaring met SAP is een pluspunt. Heb je die nog niet, dan ben je bereid om je hierin snel in te werken.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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