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Open nowPosted 2 days ago

Customer Service Supervisor

EURES job mobility portal314,718 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowCustomer Service SupervisorEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

BeBee - Customer Service Supervisor Customer Service CEVA Logistics Haarlemmermeer , Nederland € 3.544 - € 4.851 /maand Vandaag Tot 30-10-2026 Voltijd Hybride Pas mijn cv aan voor deze vacature Functieomschrijving JOUW ROL Krijg jij energie van tevreden klanten? Ben jij iemand die niet afwacht tot de telefoon gaat, maar juist zelf het initiatief neemt? En weet jij een team te inspireren om iedere dag nét dat stapje extra te zetten voor de klant? Dan is dit jouw kans. Als Customer Service Supervisor ben jij de drijvende kracht achter een ambitieus Customer Service-team. Je zorgt ervoor dat klanten niet alleen geholpen worden, maar zich echt gehoord en gewaardeerd voelen. Samen met jouw team maak je het verschil door proactief te communiceren, problemen vóór te zijn en continu te zoeken naar manieren om de dienstverlening te verbeteren. - Je monitort actief de klantbeleving, stuurt op CSAT-resultaten en zorgt ervoor dat klanttevredenheid onderdeel is van alles wat je team doet; - Je vertaalt klantfeedback naar concrete verbeteringen en duurzame oplossingen; - Je coacht en begeleidt medewerkers op kwaliteit, klantgerichtheid en communicatie; - Je creëert een omgeving waarin eigenaarschap, samenwerking en trots op dienstverlening centraal staan; - Jij en je team wachten niet op vragen of klachten, maar handelen proactief; - Afwijkingen worden vroegtijdig gesignaleerd, klanten blijven goed geïnformeerd en potentiële problemen worden opgelost voordat ze escaleren; - Wanneer een situatie extra aandacht vraagt, neem jij de regie; - Met jouw rust, inzicht en klantgerichte aanpak herstel en versterk je het vertrouwen van klanten; - Je bewaakt capaciteit, kwaliteit en prestaties binnen het team; - Daarnaast zorg je voor een effectieve samenwerking met Operations, Sales en andere interne stakeholders om klanten optimaal te bedienen; - Je analyseert resultaten, signaleert terugkerende knelpunten en initieert verbeteringen in processen,...

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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