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Open nowPosted 2 days ago

Customer service Teamlead

EURES job mobility portal110,373 open roles

Where
Antwerpen, Belgium
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Your applicationOpen nowCustomer service TeamleadEURES job mobility portal · Antwerpen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

Als customer service medewerker zijn je verantwoordelijkheden onder andere:

  • Aansturen, coachen en ontwikkelen van het Customer Service Team door middel van regelmatige 1-op-1 gesprekken, teammeetings en gerichte begeleiding
  • Verantwoordelijkheid nemen voor alle Customer Service-processen en ervoor zorgen dat deze volgens de bedrijfsrichtlijnen en kwaliteitsstandaarden verlopen.
  • Toezien op een uitstekende klantenservice via alle kanalen, met focus op orderbeheer, orderopvolging, probleemoplossing en klachtenafhandeling.
  • Dagelijkse opvolging van openstaande orders, klantvragen, prijscontroles en productinformatie om een vlotte dienstverlening te garanderen.
  • Snel en doeltreffend behandelen van klachten en escalaties, inclusief het uitwerken van corrigerende maatregelen en structurele verbeteracties.
  • Initiëren en leiden van verbeterprojecten die de klantbeleving versterken, processen optimaliseren en de operationele efficiëntie verhogen.
  • Opzetten, monitoren en analyseren van KPI's om de servicekwaliteit te bewaken en tijdig bij te sturen waar nodig.
  • Nauw samenwerken met Sales, Supply Chain en andere stakeholders om klantverwachtingen correct te vertalen naar de organisatie en duurzame klantrelaties uit te bouwen.
  • Ervoor zorgen dat administratieve taken nauwkeurig en binnen redelijke termijnen worden uitgevoerd.

Voor deze vacature als customer service medewerker voldoe je aan volgende vereisten:

  • Je bent in bezit van een relevante bachelor diploma alsook 3-4 jaar ervaring in een relevante rol;
  • Een proactieve en positieve houding;
  • Ervaring met ERP/CRM-platforms is essentieel;
  • Sterke time management vaardigheden: in staat zijn om prioriteiten te verleggen en deadlines te halen;
  • Werken met het MS Office pakket (Excel, Word, …) is geen probleem voor jou;
  • Je kan goed om met stress, je neemt graag het initiatief en bent erg enthousiast om aan de slag te gaan binnen een Customer Service afdeling;
  • Klantvriendelijk zijn is een evidentie voor jou en je communiceert steeds op een gepaste manier met de klanten en collega’s;
  • Vloeiend geschreven en gesproken van Nederlands en Engels, alle extra talen zijn mooi meegenomen.
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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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