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Open nowPosted 2 days ago

Customer Succes Manager ERP

EURES job mobility portal311,033 open roles

Where
West-Vlaanderen, Belgium
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Your applicationOpen nowCustomer Succes Manager ERPEURES job mobility portal · West-Vlaanderen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

Bedrijven investeren stevig in hun ERP-systeem, maar de échte waarde ontstaat pas bij een succesvolle adoptie door de eindgebruikers. Voor een gevestigde en financieel gezonde IT-partner in West-Vlaanderen zoeken we een gedreven Customer Success Manager. Een spilfiguur die bestaande klanten begeleidt naar het maximale rendement uit hun software-investering.

In deze rol sta jij centraal zodra de initiële implementatie is afgerond. Waar het projectteam het stokje doorgeeft, begint jouw uitdaging. Klanten vertrouwen op jouw inzicht om hun bedrijfsprocessen continu af te stemmen op de mogelijkheden van de software.

Jobomschrijving

Wat staat er zoal op de agenda?

  • Proactief schakelen met klanten (van key-users tot C-level) om de tevredenheid en het gebruik van het ERP-systeem te monitoren.
  • Meedenken over de lange termijn. Welke nieuwe features of modules kunnen de workflow van de klant verder automatiseren?
  • Gebruikers begeleiden en trainen, zodat weerstand tegen verandering plaatsmaakt voor enthousiasme.
  • Interne teams (support, development, sales) voorzien van waardevolle feedback direct uit de markt, waardoor de dienstverlening scherp blijft.

Welk profiel zoeken we?

  • Een sterke affiniteit met bedrijfssoftware en procesoptimalisatie is onmisbaar. Misschien deed je eerder ervaring op als ERP-consultant of project manager, of was je zelf een bevlogen key-user aan de klantzijde die klaar is voor een overstap naar de IT-sector.
  • Een analytische blik om knelpunten bij klanten te detecteren en te vertalen naar concrete software-oplossingen.
  • Commerciële voeling zonder een 'harde' verkoper te zijn; oplossingsgericht adviseren staat voorop.
  • Vlotte beheersing van het Nederlands, aangevuld met een goede basis Engels of Frans.
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  1. A CV for this posting

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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