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Open nowPosted 18 days ago

Customer Success Manager

EURES job mobility portal314,718 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowCustomer Success ManagerEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 18 days ago

The posting

Brickyard Customer Success Manager (32-40 uur) 32-40 uur Als Customer Success Manager ben jij verantwoordelijk voor het succes van onze klanten. Jij zorgt ervoor dat klanten onze producten en diensten optimaal gebruiken en tevreden zijn én blijven. Jij bent de verbindende schakel tussen de klant, sales, projectmanagement en techniek. Jij bent betrokken bij de overgang van een project naar de servicefase en blijft daarna het eerste aanspreekpunt voor de klant. Jij denkt proactief mee, signaleert kansen en vertaalt feedback van klanten naar verbeteringen van onze producten en dienstverlening. Wat ga jij doen? - Zorgen voor een naadloze overdracht van het projectteam naar de servicefase. - Regelmatig contact onderhouden met klanten en hen adviseren over het gebruik van onze oplossingen. - Begeleiden van de onboarding en verzorgen van follow-uptrainingen. - Organiseren en begeleiden van klantoverleggen. - Opstellen, monitoren en waar nodig bijstellen van SLA-afspraken. - Begeleiden van pilottrajecten en monitoren van de afgesproken KPI's. - Adviseren van de Head of Operations en accountmanagers over klantvraagstukken. - Meedenken over productontwikkeling op basis van feedback en gebruikerservaringen. - Signaleren van upsell- en referralmogelijkheden en deze samen met sales realiseren. Dit ben jij: - Jij hebt minimaal hbo-werk- en -denkniveau. - Jij hebt enkele jaren ervaring in een commerciële of vergelijkbare functie, bij voorkeur in een technische omgeving. - Jij bent klantgericht, communicatief sterk en oplossingsgericht. - Jij neemt eigenaarschap en weet zaken voor elkaar te krijgen. - Jij kunt goed schakelen tussen verschillende belangen en teams. - Jij bent georganiseerd en houdt overzicht. - Jij bent een professionele en toegankelijke gesprekspartner. - Jij beheerst de Nederlandse en Engelse taal in woord en geschrift. - Ervaring met technische producten, ANPR of scanauto-oplossingen is een pré. Dit zijn wij: Brick...

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    The review screen in CV Rocket: how each CV was read, round by round.

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