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Open nowPosted 29 hours ago

Customer Success Manager

EURES job mobility portal314,718 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowCustomer Success ManagerEURES job mobility portal · Utrecht, Netherlands
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The clock on this job

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 29 hours ago

The posting

Sennasearch Recruitment logo Customer Success Manager - Utrecht - Hybride - - Utrecht , Utrecht , Nederland - € 3.200 - € 4.000 per maand - Overig Vacature details Solliciteren Functieomschrijving Impact maken met vitaliteit Bij deze organisatie draait alles om één missie: bijdragen aan een gezonder en vitaler Nederland. De organisatie gelooft dat duurzame prestaties alleen mogelijk zijn als mensen goed in hun vel zitten: fysiek, mentaal en sociaal. Daarom ontwikkelt zij programma's die organisaties helpen hun medewerkers te ondersteunen op het gebied van vitaliteit, welzijn en duurzame inzetbaarheid. Van mentaal welzijn tot vrouwengezondheid, van omgaan met werkstress tot psychologische veiligheid. Hierbij worden wetenschap en praktijk samengebracht, samen met experts, topsporters, coaches en artsen. Wat ga je doen? Als Customer Success Manager ben jij het aanspreekpunt en de strategische partner voor een deel van de klanten, waaronder gemeentes, zorginstellingen en onderwijsinstellingen. Jouw rol combineert proactief klantcontact, strategisch advies en commerciële verantwoordelijkheid. Je zorgt ervoor dat klanten het meeste uit de programma's halen, hun vitaliteitsdoelen bereiken en zo lang mogelijk blijven samenwerken. Proactief klantcontact - Jij bent de hoofdcontactpersoon voor een groot deel van de klanten en neemt proactief contact op om betrokkenheid te waarborgen en tevredenheid te maximaliseren. - Je monitort het gebruik van de diensten en ondersteunt waar nodig om een optimale klantbeleving te garanderen. Strategie en advies - Je fungeert als strategisch adviseur voor klanten en denkt mee over welke vitaliteitsprogramma's aansluiten bij hun doelen. - Je stelt duidelijke KPI's op en zorgt ervoor dat deze worden behaald, waarbij je regelmatig evalueert en bijstuurt op basis van data. - Vanuit jouw expertise durf je de klant te challengen en op scherp te zetten. Retentie en upsell - Je bent verantwoordelijk v...

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