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Open nowPosted 45 hours ago

Customer Success Manager

EURES job mobility portal396,057 open roles

Where
Noord-Overijssel, Netherlands
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Your applicationOpen nowCustomer Success ManagerEURES job mobility portal · Noord-Overijssel, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 45 hours ago

EURES job mobility portal median: 3 days open

The posting

Key features Customer Success Manager (E-commerce & SaaS) Become the strategic partner for our key enterprise clients within a fast-growing European SaaS group. Join Orisha Commerce, our Business Unit dedicated to digital performance and cutting-edge e-commerce solutions. - Zwolle - €3,500 to €4,700 per month - Customer Success As a Customer Success Manager for our product Tweakwise, you will work closely with the Head of Sales & Customer Success. You will be responsible for customer satisfaction, retention, and growth across our portfolio of strategic accounts (€40k+ ARR). Serving as the key link between the client and our internal teams, your role will have a direct and measurable impact on revenue growth and Customer Lifetime Value (CLV). Your missions : - Drive Relationships & Maximize Retention for Strategic Accounts - Serve as the primary contact and trusted advisor for our largest clients from contract signing onwards. - Track account health using key metrics (Customer Health Score, CSAT, NPS) and establish regular, proactive communication cadences. - Identify early warning signs, address attrition risks, and implement long-term solutions to minimize churn. - Accelerate Product Adoption & Customer Value - Advise clients on best practices for using our software solutions, facilitating dedicated training sessions and webinars. - Relay field feedback and feature requests to product teams to help shape the product roadmap. - Prevent escalations by monitoring support tickets and proactively intervening alongside technical teams. - Drive Expansion Opportunities (Upsell & Cross-sell) - Identify growth levers within your portfolio and collaborate with the sales team to close upsell and cross-sell opportunities. - Maximize Customer Lifetime Value (CLV) by continuously aligning our software value proposition with your clients' business goals. Who are you ? - Education & Experience : higher education degree (HBO l...

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