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Open nowPosted 29 hours ago

Customer Success Manager in Gent

EURES job mobility portal377,701 open roles

Where
Gent, Belgium
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Your applicationOpen nowCustomer Success Manager in GentEURES job mobility portal · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 29 hours ago

EURES job mobility portal median: 3 days open

The posting

Wat ga je doen?

Als Customer Success Manager ben je het vertrouwde gezicht voor onze klanten, vanaf de dag dat ze met Bouwflow starten. Je zorgt dat ze het pakket niet alleen gebruiken, maar er ook echt beter van worden.

  • Onboarding: je begeleidt nieuwe klanten bij hun eerste stappen en zorgt dat ze vlot aan de slag kunnen.
  • Trainingen: je geeft opleidingen, online of bij de klant op kantoor, en leert mensen het pakket echt onder de knie krijgen.
  • Tweedelijns support: je pakt de moeilijkere vragen op, die waar de eerste lijn op vastloopt. Je graaft door tot je de échte oorzaak te pakken hebt.

Daarnaast hou je onze helpdesk en kennisbank up-to-date en maak je heldere instructievideo's, zodat klanten ook zelf snel verder kunnen. Je merkt welke vragen blijven terugkomen en kaart bij het team aan hoe we dat structureel oplossen. En je hebt een neus voor kansen: zie je dat een klant met een extra module nog meer uit Bouwflow zou halen, dan speel je dat door.

Wie ben jij?

Je haalt energie uit mensen verder helpen. Niet door snel een ticket weg te werken, maar door ervoor te zorgen dat een klant er nadien echt op vooruit gaat. Als iemand na een training of een gesprek zegt dat het écht helpt, dan geeft jou dat voldoening.

  • Je hebt al ervaring in een klantgerichte rol: support, customer success, consultancy of training.
  • Je communiceert helder en blijft rustig, ook als er veel tegelijk binnenkomt.
  • Je denkt in oplossingen en graaft door tot je een probleem echt begrijpt.
  • Je hebt voeling met software en pikt nieuwe systemen snel op. Ervaring met ERP-software is een mooie plus.
  • Ervaring in of kennis van de bouwsector is een groot pluspunt: je snapt dan hoe verschillende types bouwbedrijven werken.
  • Je hebt commercieel inzicht en ziet wanneer een klant gebaat is bij meer.
  • Nederlands is een must. Vlot Frans is mooi meegenomen.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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