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Open nowPosted 27 hours ago

Customer Success Specialist

EURES job mobility portal552,729 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowCustomer Success SpecialistEURES job mobility portal · Groot-Amsterdam, Netherlands
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 27 hours ago

EURES job mobility portal median: 6 days open

The posting

Software Improvement Group Customer Success Specialist - Benelux (EXIN) NL - Utrecht, NL - Amsterdam Over ons: Wij zijn EXIN, een onafhankelijk certificerings- en accreditatie-instituut gericht op het IT-domein. Wij bieden een end-to-end oplossing voor het certificeren van digitale professionals en zijn er trots op deel uit te maken van de Software Improvement Group (SIG). Terwijl SIG zich richt op het certificeren van IT-processen en technologie, draait onze missie om het certificeren van mensen. Wij werken graag vanuit ons kantoor in centrum Utrecht, omdat de koffie lekker is en samen lunchen gezellig is. Maar thuiswerken doen wij ook graag, want soms kun je dan net even wat meer werk verzetten. De ideale combinatie, wat ons betreft. Als Customer Success Specialist rapporteer je aan de Sales and Operations Lead, gebaseerd in Utrecht. Je bent verantwoordelijk voor het accountmanagement van de trainingspartners in jouw regio. Je dagen bestaan uit het actief benaderen van bestaande partners, om hen het volledige potentieel van EXIN's certificeringsportfolio uit te leggen. Je werkt in het Customer Success Team, waar het opbouwen van sterke relaties, het identificeren van nieuwe mogelijkheden en het stimuleren van groei de basis zijn voor klanttevredenheid en loyaliteit. Jouw verantwoordelijkheden - Relaties met partners en kandidaten onderhouden en uitbouwen. Contracten, examens, bestellingen en accreditaties afhandelen. - Leads opvolgen, upselling en cross-selling aan bestaande partners. - Bieden van uitzonderlijke support aan partners, het verhogen van partnertevredenheid en loyaliteit. - De behoeften van de klant begrijpen en deze vertalen naar oplossingen. - Proactief klantprocessen aansturen en ingrijpen wanneer zich een afwijking voordoet. - Vragen van partners behandelen en ervoor zorgen dat partners voldoen aan de huidige accreditatie- en financiële vereisten. - Signaleren en rapporteren van knelpunten in de k...

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