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Open nowPosted 29 days ago

Customer Support

EURES job mobility portal314,718 open roles

Where
Agglomeratie ’s-Gravenhage, Netherlands
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Your applicationOpen nowCustomer SupportEURES job mobility portal · Agglomeratie ’s-Gravenhage, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 29 days ago

The posting

Customer Support (24-40 uur) - Op locatie - - Den Haag , Zuid-Holland , Nederland - Customer Support Functieomschrijving WAT GA JE DOEN? Als Customer Supp ort bij Blue10 zorg jij dat iedere klant zich écht gehoord voelt en tevreden is. Vanzelfsprekend geef je de klanten ook de opvolging die zij nodig hebben om weer verder te kunnen met het gebruik van Blue10. Het supportteam is verantwoordelijk voor de juiste service richting onze klanten, die dagelijks gebruik maken van onze cloud software voor het digitaal- en automatisch verwerken van facturen en/of het beheren van contracten. Kort samengevat ziet jouw functie er als volgt uit: - Je bent verantwoordelijk voor de klanttevredenheid (CSAT score) van Blue10; - Je bent aanspreekpunt voor onze klanten die vragen hebben bij het gebruik van onze software; - Je zorgt voor een juiste aanname, registratie en adequate opvolging van supportaanvragen; - Je analyseert complexere vraagstukken, stelt eventueel het probleem vast en zorgt voor de juiste afhandeling van de supportaanvraag; - Je bewaakt de doorlooptijd van supportaanvragen van zowel jezelf als het team. Vereisten WIE BEN JIJ? - Je bent Positief, Praktisch, Open en Ondernemend; - Je bent klantgericht en denkt in mogelijkheden en oplossingen; - Je behoudt overzicht en kan goed schakelen tussen werkzaamheden; - Ervaring in IT is geen vereiste, affiniteit met IT wel. Je wordt vooral enthousiast van het écht verder helpen van onze klanten. Je bent pas tevreden als de klant dat ook is; - Je hebt HBO-werk-en denkniveau; - Je beheerst de Nederlandse taal vloeiend, zowel in woord als geschrift. Ook wanneer je niet precies aan alle functie-eisen voldoet, willen we je uitnodigen om te solliciteren. WAT KRIJG JE VAN ONS? - Een plek waar jij echt jezelf mag zijn; - Een marktconform salaris en reiskostenvergoeding; - 25 vakantiedagen en een gunstige pensioenregeling (slechts 2% eigen bijdrage); - Een laptop van de zaak; - Gr...

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