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Open nowPosted 13 days ago

Customer Support

EURES job mobility portal222,566 open roles

Where
West-Noord-Brabant, Netherlands
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Your applicationOpen nowCustomer SupportEURES job mobility portal · West-Noord-Brabant, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

Customer Support Jij en de functie Jij bent pas tevreden als onze klant dat ook is. Je luistert, denkt mee, lost op en houdt de regie. Als medewerker Customer Support kijk je verder dan alleen het beantwoorden van een vraag. Door goed te luisteren en door te vragen begrijp je wat er speelt en ben je de verbindende schakel tussen klanten, collega's en vervoerders. Je bewaakt het belang van de klant en houdt de operatie scherp. Onze klanten kunnen steeds meer informatie zelf online vinden. Daardoor worden de vragen die bij Customer Support terechtkomen complexer. Door snel te schakelen, het overzicht te bewaren en verantwoordelijkheid te nemen lever je elke dag een directe bijdrage aan de klantbeleving. Tegelijkertijd zie je waar processen beter kunnen en denk je actief mee over verbeteringen. Heb je al ervaring binnen de sector? Dan is dat mooi meegenomen. En anders leren we je graag alles over onze mooie, dynamische branche. Jouw takenpakket: Je kijkt verder dan alleen het beantwoorden van de klantvraag. Het monitoren van zendingen, uitzoeken van afwijkingen en vertragingen is ook onderdeel van je dagdagelijkse werkzaamheden. Ook signaleer je terugkerende knelpunten, houdt de operatie scherp en denkt actief mee over hoe we onze processen en dienstverlening nog beter kunnen maken: - Je maakt iedere dag het verschil met persoonlijke, betrokken en oplossingsgerichte service - Je beantwoord vragen van klanten via de telefoon en e-mail - Je monitort zendingen en houdt klanten proactief op de hoogte van de voortgang - Je zorgt altijd voor een goede opvolging en bewaakt de gemaakte afspraken - Je zoekt afwijkingen, klantvragen en eventuele vertragingen tot op de bodem uit en komt met een passende oplossing - Je schakelt dagelijks met klanten, collega's, chauffeurs en onze logistieke partners - Je verwerkt en controleert gegevens in ons Transport Management Systeem (TMS) - Je signaleert terugkomende knelpunten en denkt actief mee over...

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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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