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- ik zoek een baan - werkgevers - mijn carrière - over randstad Nieuw bij Randstad? Customer Support Agent - Maastricht - € 2.900 per maand - 38 uur - MBO - DHL Shared Service Center - 29 september 2026 - vacaturenummer: 754121 - 29 september 2026 - vacaturenummer: 754121 introduction Are you ready to make an impact at DHL Express? We are looking for a Customer Support Agent (Frontline) to strengthen our Accounts Receivable team in Maastricht. Working full-time in day shifts, you will serve as the main contact for our international business partners. what we offer €2900 a month Bonus incentives and a strong pension scheme Wide range of training possibilities 38 hours a week (fulltime) Shared Service Center, Maastricht Dynamic environment who you are Do you have experience in swiftly and effectively resolving enquiries for business customers, and do you thrive in a dynamic, international environment? Then this role is the perfect fit for you! - Experience working in a complex customer service environment. - Fluent in Dutch and English, both written and spoken (a good command of French or German is an advantage). - Strong IT skills and experience working with various software programs and databases. what will you do In this role, you will be the primary point of contact for B2B customers regarding their invoices and the billing process. Around 70% of customer contact takes place via email, alongside incoming phone enquiries. You will resolve issues quickly, look up information across multiple databases, and ensure customers receive clear answers in a timely manner. You will be working in a fast-paced environment where no two days are the same. - Handling B2B customer enquiries via email and phone, primarily related to (e-)billing and invoicing. - Managing and navigating multiple databases and systems to provide accurate customer solutions. - Maintaining high service standards and fast response times for ...



