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Open nowPosted 16 days ago

Customer Support Agent (publications-55104-B)

EURES job mobility portal467,933 open roles

Where
Zuid-Limburg, Netherlands
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Your applicationOpen nowCustomer Support Agent (publications-55104-B)EURES job mobility portal · Zuid-Limburg, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.4% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.4%7 days
  4. 15.4%14 days
  5. 34.3%30 days
This job: posted 16 days ago

EURES job mobility portal median: 6 days open

The posting

Als Expert Agent Customer Support ben je het eerste aanspreekpunt voor zakelijke klanten bij vragen en problemen rondom facturatie en betalingen. Je biedt telefonisch en per e-mail deskundige ondersteuning en zorgt voor een snelle, correcte en klantgerichte afhandeling van iedere melding.

Verantwoordelijkheden:

- Onderhouden van professionele relaties met B2B-klanten.

- Behandelen en oplossen van vraagstukken rondom e-billing, facturatie, btw, douane, collections en betalingsprocessen.

- Zorgvuldig registreren, opvolgen en bewaken van klantmeldingen.

- Signaleren van structurele knelpunten, systeemfouten en procesverbeteringen.

- Intensief samenwerken met interne afdelingen, waaronder Customer Service, Collections, Sales en het Query Investigation Team.

- Ondersteunen, begeleiden en coachen van minder ervaren collega’s.

- Delen van kennis en actief bijdragen aan kennisontwikkeling en procesoptimalisatie binnen het team.

- Werken in een dynamische inbound callcenteromgeving, waarbij klanttevredenheid, kwaliteit en efficiëntie centraal staan.

- Schakelen tussen verschillende landen, entiteiten, systemen en uiteenlopende klantvraagstukken.

- - Minimaal mbo-werk- en denkniveau, bij voorkeur in de richting van economie, finance of bedrijfsadministratie. - Minimaal 1 jaar relevante ervaring binnen customer service, administratie of een vergelijkbare functie. - Sterke mondelinge en schriftelijke communicatieve vaardigheden. - Klantgericht, empathisch en sterk in het analyseren en oplossen van problemen. - Basiskennis van boekhouding en goede beheersing van Microsoft Office. - Goede kennis van Excel. - Je kunt snel schakelen tussen verschillende taken, systemen en klantvraagstukken. - Affiniteit met een internationale werkomgeving en verschillende culturen.

- Talen

Voor deze functie beschik je over een goede beheersing van één van de volgende taalcombinaties:

- Nederlands – Frans – Engels of - Nederlands – Duits– Engels

- Daarnaast beheers je

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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