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Open nowPosted 16 days ago

Customer Support Medewerker

EURES job mobility portal69,147 open roles

Where
Delft en Westland, Netherlands
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Your applicationOpen nowCustomer Support MedewerkerEURES job mobility portal · Delft en Westland, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Customer Support Medewerker - Hybrid - - Delft , Netherlands 3 redenen om nu OPP te joinen als Customer Support Medewerker: - Puzzelen met échte impact: Jij bent de Probleemoplosser bij online disputen op grote marktplaatsen. Geen telefonische callcenter-druk, maar écht inhoudelijk uitzoekwerk via de ingeschoten tickets. - Doorgroeikansen: Start in het fundament van OPP en groei door naar Service & Delivery, Customer Success (CSM), Solutions, of specialistische teams zoals Fraude & Compliance. - De beste werksfeer van Delft: Je versterkt ons in-house team in Delft. Wij zijn met onze betaaloplossingen een van de snelstgroeiende fintech scale-ups in Europa. In 2016 waren we met 5 personen en wat Nerf-guns. Vandaag de dag bestaat ons team uit bijna 150 mensen, verspreid over kantoren in Delft, Berlijn, Londen en Spanje. We zijn onderdeel van de Worldline familie, wat betekent dat we nog meer online marktplaatsen en platformen in Europa kunnen versterken en ondersteunen. Om al onze miljoenen users op deze platformen nog beter te kunnen ondersteunen, zoeken we een Customer Support Medewerker . De Rol: Bouw mee aan onze eerlijkste klantervaring in e-commerce en marketplaces In deze rol verwerk je voor 95% geschillen en meldingen rondom kopersbescherming op grote online marktplaatsen. Heeft een koper niks ontvangen? Is een pakketje kwijt bij een logistieke dienstverlener, of is er sprake van een mogelijke oplichting? Als koper en verkoper er onderling niet uitkomen, komt het ticket naar jou. Jij bent de detective die de gegevens analyseert, contact legt en beslist wie er gelijk krijgt. Concreet betekent dat: - Automediation & Arbitrage: Het zelfstandig en digitaal (of via de telefoon) afhandelen en beslissen van ingewikkelde vraagstukken en disputen tussen kopers en verkopers. - Vraagstukken Oplossen: Beantwoorden van complexe vragen over afgekeurde KYC (Know Your Customer) identificaties of betalingen. - Samenwerken met collega'...

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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