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Open nowPosted 17 days ago

Customer Support medewerker

EURES job mobility portal251,524 open roles

Where
Mechelen, Belgium
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Your applicationOpen nowCustomer Support medewerkerEURES job mobility portal · Mechelen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

Als Customer Support Medewerker help je klanten verder met vragen over hun mobiliteits- en wagendossiers. Je combineert ticketafhandeling met telefonisch contact en zorgt ervoor dat elk dossier correct en professioneel wordt opgevolgd. Omdat je te maken krijgt met complexe vragen, verschillende car policies en meerdere contactpersonen tegelijk, vraagt deze rol een goed analytisch inzicht.

Zo ziet je werkdag eruit:

  • Je werkt afwisselend met tickets en telefonie. Telefonische contacten verlopen in vaste tijdsblokken, waardoor je ook voldoende tijd hebt om je dossiers administratief netjes op te volgen. Concreet zijn er drie halve dagen in de voormiddag en twee halve dagen in de namiddag voorzien voor telefonie.
  • De ticketwerking vormt de kern van je job. Je bepaalt prioriteiten, houdt overzicht en volgt dossiers op tot ze volledig afgerond zijn.
  • Je behandelt vragen rond onder meer schadegevallen, herstellingen, leasingvoorwaarden en franchises. Dat zijn vaak geen standaardvragen: dossiers lopen over meerdere stappen, vragen afstemming met verschillende partijen en hebben een duidelijke opvolging nodig.
  • Daarnaast heb je regelmatig contact met leasemaatschappijen, hersteldiensten en makelaars, en stem je intern af met Finance en HR.
  • Je beheert meestal vier tot vijf klanten tegelijk, elk met een eigen car policy en specifieke afspraken. Dat vraagt structuur, flexibiliteit en een goed organisatorisch vermogen.
  • Niet elk gesprek is eenvoudig. Vooral bij schadegevallen of discussies kan het contact emotioneel of pittig zijn. Je blijft rustig, professioneel en duidelijk, ook wanneer klanten gefrustreerd of boos reageren. Je leert hoe je hier sterk in staat dankzij opleidingen rond assertiviteit en gesprekstechnieken.

Wie zoeken wij in deze functie als Customer support medewerker?

  • Pas afgestudeerd in een relevante Bachelor richting of eerste relevante werkervaring
  • Vlot in het aanleren van nieuwe IT-applicaties
  • Uitstekende kennis van Nederlands, zeer goede kennis van Frans en Engels
  • Zelfstandig, proactief en stressbestendig
  • Sociaal, communicatief en een echte teamplayer
  • Klantgericht en energiek
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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