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Open nowPosted 58 days ago

Dossierbeheerder Contact Center

EURES job mobility portal314,718 open roles

Where
Groot-Rijnmond, Netherlands
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Your applicationOpen nowDossierbeheerder Contact CenterEURES job mobility portal · Groot-Rijnmond, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 58 days ago

The posting

Dossierbeheerder Contact center Referentie: 10036324 Brussel Onbepaalde duur Selection & Interim Ben jij de persoon die helderheid en structuur kan brengen in administratieve processen? Als Dossierbeheerder Contact Center ben je de spil in het ondersteunen van werkgevers en werknemers met hun vragen en administratieve processen. Je communiceert helder en helder, werkt met precisie en zorgt ervoor dat elk dossier zorgvuldig wordt opgevolgd. Bij onze opdrachtgever krijg je de kans om te groeien in een stabiele en collegiale werkomgeving. Met aantrekkelijk salaris en voordelen, plus een grondige opleiding, is dit jouw kans om een waardevolle bijdrage te leveren. Solliciteer nu en maak het verschil! Beschrijving - Je beantwoordt vragen van werkgevers en werknemers via telefoon, e-mail en andere communicatiekanalen; - Je luistert aandachtig, benadrukt de essentie van de vraag en analyseert de beschikbare informatie om de situatie volledig te doorgronden; - Je zet regels, procedures en dossierinformatie om in duidelijke en begrijpelijke communicatie; - Je ondersteunt werkgevers en werknemers bij administratieve en digitale processen en controleert of zij verder kunnen; - Je neemt de verantwoordelijkheid voor de opvolging van vragen en zorgt ervoor dat afspraken worden nageleefd; - Je registreert zorgvuldig de interacties en afspraken, zodat collega's het dossier efficiënt kunnen oppakken of verder afhandelen; - Je herkent vragen die speciale aandacht vereisen en zorgt voor een gepaste overdracht aan de supervisor: - Je identificeert complexe, gevoelige of afwijkende dossiers en brengt deze onder de aandacht van de supervisor, die zonodig verdere afstemming met de juiste interne afdeling coördineert: - Je gebruikt digitale en AI-ondersteunde tools kritisch en signaleert eventuele fouten; - Je handelt volgens de procedures en kwaliteitsnormen van het team; - Aan werkgevers leg je de ontwikkeling van verschuldigde bedragen uit en op welk...

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