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Open nowPosted 28 days ago

Enhance Customer Support Excellence

EURES job mobility portal437,260 open roles

Where
Agglomeratie Leiden en Bollenstreek, Netherlands
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Your applicationOpen nowEnhance Customer Support ExcellenceEURES job mobility portal · Agglomeratie Leiden en Bollenstreek, Netherlands
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 28 days ago

EURES job mobility portal median: 6 days open

The posting

For more information please visit www.akzonobel.com . Are you passionate about digital solutions and delivering exceptional customer experiences? We're looking for a Digital Color Test & Support Champion to help drive the quality, reliability, and success of our digital color solutions. In this role, you'll play a key part throughout the software lifecycle, from testing and validation to deployment and customer support. Working closely with product, technology, and business teams, you'll help ensure our solutions meet the highest quality standards while supporting users worldwide. What you'll do Drive software quality - Develop and implement structured testing approaches to ensure product quality and reliability. - Plan, execute, and monitor testing activities, identifying issues early and supporting timely resolution. - Continuously improve testing processes, tools, and best practices. Enhance customer support excellence - Help design and optimize support processes that improve efficiency and customer satisfaction. - Investigate, manage, and resolve customer issues, including complex escalations when required. - Drive continuous improvements in support workflows and service delivery. Validate releases and solutions - Reproduce reported issues, validate fixes, and perform regression and release testing. - Collaborate closely with Product Owners, Developers, and other stakeholders throughout development and release cycles. - Ensure solutions are thoroughly tested and ready for successful deployment. Build knowledge and enable success - Maintain and continuously improve knowledge articles, FAQs, troubleshooting guides, and user documentation. - Ensure issues, test results, and resolutions are accurately documented and shared. - Support knowledge transfer across teams to improve efficiency and consistency. Use insights to improve performance - Monitor and analyse performance indicators related to product quality and support effectiv...

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