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Open nowPosted 4 days ago

Escalation Engineer - NL/FR

EURES job mobility portal314,718 open roles

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowEscalation Engineer - NL/FREURES job mobility portal · Halle-Vilvoorde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 4 days ago

The posting

Jouw uitdaging

Als Escalation Engineer ben jij de redder in nood voor technische issues die de standaard support overstijgen. Je gaat niet voor de snelle 'quick fix', maar zoekt de root-cause tot op de bodem uit.

  • Complexe incidenten oplossen: Je analyseert, reproduceert en verhelpt complexe storingen en prestatieproblemen binnen uiteenlopende IT-omgevingen. Waar nodig werk je nauw samen met collega-experts en leveranciers.
  • Klanten ontzorgen: Je beheert een eigen klantenportefeuille en fungeert als hun vaste technische ankerpunt. Je communiceert helder over bevindingen, voortgang en oplossingen.
  • Proactief adviseren: Je vertaalt technische inzichten naar procesverbeteringen en denkt mee met klanten om hun IT-infrastructuur stabieler, veiliger en toekomstgerichter in te richten.
  • Kennisdeling & Documentatie: Je stelt gedetailleerde setup manuals en best practices op, ontwikkelt herbruikbare templates en deelt jouw expertise als sparringpartner voor de interne supportteams.

Jouw profiel

Je hebt een passie voor IT, duikt graag diep in complexe technische materie en haalt energie uit tevreden klanten.

  • Je beschikt over een hands-on, uitgebreide kennis van de Microsoft-stack: Windows Server, Hyper-V, Active Directory, Exchange, SQL en Office 365.
  • Gevorderde kennis van networking (TCP/IP routering, VLAN’s) is een absolute must.
  • Basiskennis van VoIP en/of Apple OSx is een mooi pluspunt.
  • Je werkt accuraat, neemt initiatief en bent een teamplayer met een “can do”-mentaliteit.
  • Je bent communicatief sterk: je hebt een goede kennis van het Nederlands en kan je vlot uitdrukken in het Frans.
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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