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Open nowPosted 15 hours ago

Field Service Officer

EURES job mobility portal437,260 open roles

Where
Brugge, Belgium
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Your applicationOpen nowField Service OfficerEURES job mobility portal · Brugge, Belgium
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 15 hours ago

EURES job mobility portal median: 6 days open

The posting

Bij ICTS ben je als Field Service Officer verantwoordelijk voor de dagelijkse coördinatie van een team van ongeveer 14 field service-mecaniciens, verspreid over verschillende locaties. Vanuit Zeebrugge zorg je ervoor dat opdrachten correct worden ingepland, opgevolgd en administratief afgerond.

Je bent de centrale schakel tussen klant en monteur en zorgt ervoor dat iedereen weet wat er moet gebeuren, waar en wanneer.

Jouw taken:

  • Verwerken van serviceaanvragen, inplannen van mecaniciens en opvolgen van opdrachten van aanvraag tot afmelding.
  • Dagelijks aansturen van het field service-team en bewaken van planning, prioriteiten, beschikbaarheid, verlof en afwezigheden.
  • Centraal klantencontact verzorgen rond planning, voortgang, vertragingen, bijkomende vaststellingen en uitgevoerde werken.
  • Nauw opvolgen van Zeebrugge, Gent en Rotterdam; Gdynia, Antwerpen en Uithoorn werken grotendeels autonoom.
  • Controleren van tijdregistraties en zorgen dat alle informatie correct beschikbaar is voor facturatie.
  • Opvolgen van keurings-, onderhouds- en servicedata van de servicewagens en hun beschikbaarheid binnen de planning.
  • Mee instaan voor het onderhouden en verder uitbreiden van het klantenbestand.
  • Technisch inzicht en affiniteit met onderhoud, herstellingen en field service.
  • Sterk in planning en organisatie, met het vermogen om meerdere opdrachten tegelijk te overzien.
  • Duidelijke en professionele communicatie met klanten en mecaniciens.
  • Verantwoordelijk, nauwkeurig en administratief sterk.
  • Stressbestendig en in staat om snel te schakelen bij dringende aanvragen.
  • Vlot in het gebruik van Excel, e-mail en WhatsApp.
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