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Open nowPosted 10 days ago

Front-office Medewerker

EURES job mobility portal314,718 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowFront-office MedewerkerEURES job mobility portal · Groot-Amsterdam, Netherlands
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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

Front-Office medewerker - Avenue Hotel Amsterdam Gepubliceerd: 3 dagen geleden Solliciteer nu Favoriet Delen Printen Functie omschrijving Avenue Hotel Amsterdam Het Avenue Hotel is een authentiek en onderscheidend 3-sterren hotel met 82 kamers in hartje Amsterdam aan de Nieuwezijds Voorburgwal, gesitueerd in meerdere historische panden. Het hotel verhuurt verschillende type kamers voor één, twee, drie, vier, vijf en zelfs 6 personen. Met een enthousiast team streven wij naar het aanbieden van een unieke beleving die voortdurend de verwachting van onze gasten overtreft. Ons doel: De Medewerker Receptie zorgt ervoor dat de serviceverlening en de gasttevredenheid op een hoog niveau blijft, met als direct leidinggevende de Front Office Supervisor en de Front Office Manager. Jouw taken en verantwoordelijkheden bestaan onder andere uit: - In- en uitchecken van de internationale gasten, met de bijbehorende administratieve afhandeling; - Het uitvoeren en tegemoetkomen aan de wensen van gasten en zorgen voor goede informatievoorziening; - Upselling, zoals het reserveren van museumtickets of het verhuren van fietsen; - Op correcte wijze afhandelen van binnenkomende telefoongesprekken en emails; - Verantwoordelijk voor een correcte kassa-afdracht tijdens jouw shift; - Invoeren en nakijken van reserveringen en de bijbehorende administratieve afhandeling; - De laatste beschikbare kamers aan de balie voor de best mogelijke prijs verkopen aan walk-ins; - Overtreffen van de verwachtingen van de gast op het gebied van serviceverlening; - In eerste instantie zelf klachten/ opmerkingen van gasten proberen af te handelen en betrokkenen informeren; - Inwerken van nieuwe collega's/ stagiaires; - Netjes houden van de werkplek en de lobby. Functie eisen - Minimaal 1 jaar werkervaring als receptionist(e) in de hotellerie - Een afgeronde relevante MBO of HBO opleiding heeft de voorkeur - Oog voor detail - Commercieel inzicht - Representatief,...

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