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Open nowPosted 80 days ago

Gestionnaire de processus d’exploitation IT (ITIL)

EURES job mobility portal314,718 open roles

Where
Namur, Belgium
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Your applicationOpen nowGestionnaire de processus d’exploitation IT (ITIL)EURES job mobility portal · Namur, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 80 days ago

The posting

Challenge |

Piloter, coordonner, faire évoluer et garantir le bon fonctionnement des processus de gestion des services IT de l'organisation. Il veille également au respect rigoureux des engagements et niveaux de service (SLA)

Mission |

Gouvernance

  • Définir le processus IT sous sa responsabilité
  • Améliorer continuellement les étapes et les flux
  • Définir les KPI (indicateurs clés de performance) et les CSF (facteurs critiques de succès)
  • Calculer les indicateurs et suivre précisément leur évolution
  • Garantir le fonctionnement global et optimal du processus

Gestion Opérationnelle et Suivi

  • Coordonner et suivre les cycles de vie des processus IT :

- Changements et incidents

- Problèmes et mises en production

- Configurations (CMDB), continuité et catalogue de services

  • Évaluer et contrôler rigoureusement les demandes entrantes
  • Suivre l'avancement des demandes et encadrer le backlog
  • Rédiger des rapports d'activité réguliers
  • Contrôler le respect des SLA pour la gestion des services

Révision et Évolution

  • Prendre en charge la révision périodique des processus
  • Optimiser les flux opérationnels de l'ensemble de la gestion des services IT

Casting |

  • Formation de niveau Master ou Bachelier
  • Méthodologies et Cadres de référence
  • Gestion des services IT : Excellente maîtrise des bonnes pratiques ITIL (versions V3 et 4)
  • Gouvernance des SI : Connaissances du framework COBIT
  • Outillage technique
  • Solutions logicielles : Maîtrise de la logique et de l'utilisation des outils ITSM du marché
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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