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Open nowPosted 26 hours ago

Head

EURES job mobility portal314,718 open roles

Where
Agglomeratie Leiden en Bollenstreek, Netherlands
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Your applicationOpen nowHeadEURES job mobility portal · Agglomeratie Leiden en Bollenstreek, Netherlands

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 26 hours ago

The posting

Head of Global Customer Success - ChannelEngine - Leiden, Zuid-Holland, Netherlands - 17 april 2026 - Op locatie - • - Fulltime Head of Global Customer Success As Head of Global Customer Success at ChannelEngine, you shape and execute the global CSM strategy. You lead a high-performing team across diverse markets, serve as the voice of the customer internally, and drive a customer-first culture that dire... As Head of Global Customer Success at ChannelEngine, you shape and execute the global CSM strategy. You lead a high-performing team across diverse markets, serve as the voice of the customer internally, and drive a customer-first culture that directly impacts retention and expansion revenue. What you'll do - Lead and empower regional CSM , Team Leads, and individual contributors across global markets - Guide tailored approaches for Key Accounts, Mid-Market, and Accelerate segments, and develop scalable digital CSM engagement models based on customer behavior - Implement best practices, tools, and processes for consistent, data-driven customer engagement across the lifecycle - from onboarding through long-term value realization - Embed a customer-first mindset across the organization by collaborating closely with Sales, Product, Marketing, Delivery, and Support - Monitor customer health, lead strategic reviews, and guide expansion opportunities through cross-sell and upsell strategies - Design effective team structures and implement operational routines to ensure scalability and continuous improvement

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