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Open nowPosted 3 days ago

Head

EURES job mobility portal612,521 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowHeadEURES job mobility portal · Utrecht, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.7% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.4%3 days
  3. 10.7%7 days
  4. 16.1%14 days
  5. 34.1%30 days
This job: posted 3 days ago

EURES job mobility portal median: 9 days open

The posting

Head of Customer Services the Netherlands Senior Driebergen-Rijsenburg Als Head of Customer Services the Netherlands bij Triodos leid je de klantenservice: operational excellence, omnichannel service, klachten als feedbackloop, kennismanagement en AI, en het vertalen van klantinzichten naar structurele verbeteringen in journeys, producten en kanalen. Apply directly Contact us Automatisch verbeterd voor betere leesbaarheid Head of Customer Services the Netherlands Role purpose: Lead and scale customer service operations in the Netherlands, ensuring excellent customer experience, efficient service delivery, and measurable performance improvements across channels. Core responsibilities - Set and execute the customer service strategy for the Dutch market, aligned with company goals. - Lead, coach, and develop customer service teams and team leads; build a high-performance culture. - Own service performance metrics (e.g., CSAT/NPS, response time, resolution rate, quality) and drive continuous improvement. - Manage day-to-day operations across support channels (phone, email, chat, social, self-service) and ensure consistent quality. - Partner with Sales, Operations, Product, and Logistics to resolve systemic issues and improve end-to-end customer journeys. - Oversee workforce planning, scheduling, training, and knowledge management to maintain coverage and accuracy. - Manage vendors/outsourcing partners where applicable, including SLAs, costs, and performance governance. - Identify and implement process and tooling enhancements (CRM, ticketing, automation, reporting). Required skills and qualifications - Proven leadership experience in customer service/contact center management. - Strong operational excellence mindset with data-driven decision-making and KPI ownership. - Experience with customer service platforms (CRM/ticketing) and process optimization. - Excellent stakeholder management and cross-functional collaboration. - S...

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One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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