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Open nowPosted 422 days ago

ID. EURES: 6489970, GERMAN QUALITY ANALYST

EURES job mobility portal314,718 open roles

Where
Barcelona, Spain
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Your applicationOpen nowID. EURES: 6489970, GERMAN QUALITY ANALYSTEURES job mobility portal · Barcelona, Spain
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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 422 days ago

The posting

APPLICATIONS BY E-MAIL [email protected] REFERENCE: EURES.ST_QA_DACH // DEADLINE: 4/04/2022 // SALARY:24,000¤ GROSS/YEAR + UP TO 2,000¤ IN BONUS //- - -MAIN RESPONSIBILITIES: /WORKING CLOSELY WITH AGENTS AND SUPERVISORS, THE QA WILL BE RESPONSIBLE FOR MONITORING INTERACTIONS TO ENSURE THE NEEDS OF THE CUSTOMER AND CLIENT ARE MET ON EACH AND EVERY INTERACTION. /RESPONSIBLE FOR CONDUCTING THE NUMBER INTERNAL MONITORING AND FEEDBACK PER AGENT AS PER CLIENT¿S REQUIREMENTS OR INTERNAL STANDARDS. /THE QA REVIEWS FOR COMPLIANCE WITH POLICIES AND PROCEDURES, ENSURES STAFF ARE PROVIDING ACCURATE INFORMATION. /PROVIDE FEEDBACK AND DELIVER COACHING FOLLOWING INTERNAL STANDARDS AND PROCESSES, WITH EFFECTIVE INTERPERSONAL COMMUNICATION. /QA COLLECTS AND ANALYZES TOP CALL DRIVERS DATA. /PREPARES QUALITY REPORTS AND PERFORMANCE TRENDS ON A DAILY/WEEKLY/MONTHLY BASIS TO INFORM ALL STAKEHOLDERS. /DETECT AREAS FOR IMPROVEMENT AND MAIN OPPORTUNITIES. /ATTEND INTERNAL AND EXTERNAL CALIBRATION SESSIONS. /WORK CLOSELY WITH OPS MANAGEMENT TO DEVELOP AND IMPLEMENT ACTION PLANS FOR QUALITY IMPROVEMENT. - - -// PROFILE OF EMPLOYEE: /NATIVE LEVEL OF GERMAN /WORKING KNOWLEDGE OF ENGLISH /EXPERIENCE IN CUSTOMER SUPPORT OPERATIONS AND QUALITY ASSURANCE. /STRONG ANALYTICAL SKILLS. /STRONG COMMUNICATION SKILLS. /TECHNICAL EXPERTISE WITH SPREADSHEETS. /PROFICIENT PC SKILLS... - - - //WORKING CONDITIONS: /CONTRACT: LONG-TERM /SALARY: 24,000¤ GROSS/YEAR + UP TO 2,000¤ IN BONUS /TAXES BETWEEN 20-24%. //RELOCATION PACKAGE:-/FLIGHT/TRAIN TICKETS-/600¤ AFTER 2 MONTHS IN THE COMPANY-/PCR TEST COST COMPENSATION-/TAXIS FROM COUNTRY OF ORIGIN TO THE AIRPORT -/TAXI FROM BARCELONA AIRPORT/STATION TO ACCOMMODATION -/ACCOMMODATION -/6 MONTHS OF PRIVATE HEALTH INSURANCE //A PERMANENT PRESENCE OF COACHES ...--- .. Datos de contacto: CÓDIGO DE OFERTA: 092022000195 Carta + CV al Empleador.

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